Service Coordinator/Customer Service

Summary:

The Service Coordinator is in-charge of receiving incoming work, communicating with customers, scheduling techs, working with techs to confirm start and completion of jobs, order and confirm delivery of parts, and preparing jobs to be closed out for the invoicing team. Some Saturdays maybe required.

Objectives:

• Provide quality customer service by responding to incoming job requests in a timely fashion and scheduling the work to be completed according to the customer’s specifications.
• Prepare resources and give support to technicians. Manage the workload by efficiently scheduling technicians.
• Strive to meet customer set deadlines. Ensure all jobs are completed by identifying the proper documentation that has been done by the technicians before closing out the job.
• Act as a liaison between customer and technician to ensure BGW is paid for all labor, travel, and parts used on site.

Personal Skills:

A Service Coordinator will have to learn how to use our Field Service Management System and other communication platforms. Be able to easily navigate google docs to quickly find resources. Be available at any time immediately during your shift to answer the phone or an e-mail from a customer or employee. Be courteous and tactful in all forms of communication both internally and externally. Be able to function efficiently with a positive attitude in a fast paced environment, multitasking ability is a must. Be able to logically prioritize tasks as they come up based on level of importance.

Main Duties:

• Receive jobs
• Add new customers and customer site assets to the system
• Dispatch jobs according to priority
• Provide resources to field technicians
• Send estimates
• Communicate changes and updates
• Get site limit raises and approvals
• Manage jobs from open to close
• Manage technicians schedules
• Order parts
• Add charges to jobs
• Meet timeliness expectations by the customer

Other Responsibilities:

All members of our team (employees) are expected to comply with any and all requests by upper management. Including but not limited to:

• Keeping the office clean
• Acting as front office person for all guests who arrive

Job Type: Part-Time to Full-Time (35-45 hours/week)

Benefits for Full-Time Employees: Dental insurance, Health insurance, Paid time off, Vision insurance

Pay- $16.00- $17.00 per hour based on experience

About Us:

Headquartered in Wichita, KS, Brew Grind Water is the leading Specialty Coffee Equipment Sales and Service company in the lower midwest. A female-owned business, BGW is focused on industry-changing systems, technology and culture that simplifies the coffee equipment service space for our customers, partners, and employees. A tight-knit and focused crew are dedicated to the pursuit of a successful career and the realization of a fulfilling life.

What We Do:

BGW provides on-site and in-house maintenance and repair of specialty coffee equipment (espresso machines, coffee brewers, coffee grinders, water filtration, miscellaneous cafe equipment, etc) for some of the biggest names in the coffee industry as well as independent and locally owned coffee shops. In an industry that is starving for qualified and professional technicians, BGW provides timely, efficient, and expert technical and customer service to get customers back to serving drinks as soon as possible.

Location: 1029 N Wichita St, Suite 9, Wichita, Kansas 67203

Work Remotely

• No

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Job Types: Full-time, Part-time

Pay: $16.00 - $17.00 per hour

Expected hours: 35 – 45 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Every weekend
• Monday to Friday

Work setting:

• In-person
• Office

Application Question(s):

• Are you willing to work weekends?

Experience:

• Dispatching: 2 years (Required)

Shift availability:

• Day Shift (Required)

Ability to Relocate:

• Wichita, KS 67203: Relocate before starting work (Required)

Work Location: In person