How much does a Customer Service Representative III make in the United States? The average Customer Service Representative III salary in the United States is $50,508 as of January 26, 2024, but the range typically falls between $45,553 and $57,127. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

Customer Service Representative III Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Customer Service Representative III Salary $41,042 US January 26, 2024
25th Percentile Customer Service Representative III Salary $45,553 US January 26, 2024
50th Percentile Customer Service Representative III Salary $50,508 US January 26, 2024
75th Percentile Customer Service Representative III Salary $57,127 US January 26, 2024
90th Percentile Customer Service Representative III Salary $63,154 US January 26, 2024
25% $45,553 10% $41,042 90% $63,154 75% $57,127 $50,508 50%(Median) Didn’t find job title? Click
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What skills does a Customer Service Representative III need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.

2.

Customer Support: Customer support is a range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. Regarding technology products such as mobile phones, televisions, computers, software products or other electronic or mechanical goods, it is termed technical support. Customer support is considered as one of the main data channels for customer satisfaction research and a way to increase customer retention.

3.

Cash handling: Process of receiving and giving money in a business. In retail, cash handling ranges from the point of sale to the behind-the-scenes money management during the day.

Customer Service 511.3%
Customer Support 17.94%
Cash handling 12.38%

Job Description for Customer Service Representative III

Customer Service Representative III responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves complex or unusual requests and problems that may require a customized response and communicates solutions or requested information to the customer. Being a Customer Service Representative III analyzes a customer's service needs and refers to other service or technical departments for follow up or additional information as needed. Provides updates to other internal teams on customer needs and factors that contribute to customer satisfaction. Additionally, Customer Service Representative III may be assigned to support products that are more complex or critical. Uses a customer relationship application or database to record activities and research product information. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. The Customer Service Representative III works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Customer Service Representative III typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)... View full job description

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Career Path for Customer Service Representative III

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Customer Service Representative III, the upper level is Customer Service Representative IV and then progresses to Customer Service Team Leader.

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Customer Service Representative III salary varies from city to city. Compared with national average salary of Customer Service Representative III, the highest Customer Service Representative III salary is in San Francisco, CA, where the Customer Service Representative III salary is 25.0% above. The lowest Customer Service Representative III salary is in Miami, FL, where the Customer Service Representative III salary is 2.9% lower than national average salary.

City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
-2.9%
City, State Chicago, IL Compared to national average
+ 5.5%
City, State Boston, MA Compared to national average
+ 12.7%
City, State New York, NY Compared to national average
+ 17.5%
City, State Dallas, TX Compared to national average
-0.7%

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Understand the total compensation opportunity for a Customer Service Representative III, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
45553
57127
50508

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
46428
58796
51793
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Service Representative III in the United States. The base salary for Customer Service Representative III ranges from $45,553 to $57,127 with the average base salary of $50,508. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $46,428 to $58,796 with the average total cash compensation of $51,793.
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45553
57127

 

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Skills associated with Customer Service Representative III: Product Support, Service Level Management, Service Management, Customer Service Help Desk Software ...More

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