How much does a Customer Service Representative III make in the United States? The average Customer Service Representative III salary in the United States is $49,500 as of April 27, 2021, but the range typically falls between $43,779 and $57,762. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Job Description for Customer Service Representative III
Customer Service Representative III responds to customer inquiries by telephone or e-mail to provide non-technical problem resolution. Resolves complex or unusual requests and problems that may require a customized response and communicates solutions or requested information to the customer. Being a Customer Service Representative III analyzes a customer's service needs and refers to other service or technical departments for follow up or additional information as needed. Provides updates to other internal teams on customer needs and factors that contribute to customer satisfaction. Additionally, Customer Service Representative III may be assigned to support products that are more complex or critical. May utilize a customer relationship application or database to record activities and research product information. Requires a high school diploma or equivalent. Typically reports to a customer service manager. The Customer Service Representative III works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Customer Service Representative III typically requires 3-5 years of related experience, or may need 2 years experience with additional specialized training and/or certification. (Copyright 2021 Salary.com)... View full job description
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Understand the total compensation opportunity for a Customer Service Representative III, base salary plus other pay elements
Average Base Salary
Average Total Cash Compensation
Includes base and annual incentives
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Service Representative III in the United States. The base salary for Customer Service Representative III ranges from $43,779 to $57,762 with the average base salary of $49,500. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $44,880 to $59,263 with the average total cash compensation of $50,867.