IT Support Specialist 1

IT Support Specialist 1

Indianapolis, IN ( Onsite)

Overview

The mission of BHI Senior Living Inc. is to enhance the quality of life for older adults within a secure environment that supports their needs, values, interests, and independence while encouraging personal and spiritual development. BHI is an organization deeply committed to doing what’s right for the people we serve and those we employ. Our faith-based values guide us in every decision we make and have resulted in over 50 years of providing exceptional care for seniors. As one of the most well-respected and well-funded non-profit organizations in the Midwest, BHI Senior Living offers nine Life Plan Communities and two Active Adult Communities in Indiana, Michigan, and Ohio.

What We Offer!

• Competitive pay starting at 51,000 per year
• Tuition Reimbursement Program and Student Loan Assistance Program ($500 per quarter, for up to 5 years)
• Career tracks with a strong professional development program
• Robust benefits including 401k match (up to 5%), medical, dental and vision insurance
• Employer-paid life insurance
• PTO (paid time off) earned from day one of employment
• Paid holidays and an annual Christmas bonus
• Access to 24/7 Employee Assistance Program (EAP) to help resolve problems that may occur (personal, financial, marital, legal)

Duties and Responsibilities:

• Assists with resolving network issues and coordinating issue resolution with contracted technology support partners.
• Establishes and maintains security features on endpoints.
• Installs hardware and software at the desktop level.
• Serves as the primary provider of hardware and software support for the retirement communities.
• Trains end-users on hardware functionality and software programs.
• Performs application software maintenance and updates as approved by the Director of Information Technology.
• Accurately maintains the inventory and help desk tracking system.
• Maintains a current level of operating system and hardware upgrades on all network servers, desktop computers and printers.
• Assists Director of Information Technology with developing ideas for the implementation of new technologies at all locations. Stays current with technological advancements and trends in IT support.
• Provides support for special projects and other functions/duties as directed by the Director of Information Technology.

Qualifications:

• An associate’s degree or five to seven years of successful work related experience as a IT support specialist
• Advanced computer related skills
• Experience with Microsoft Suite, troubleshooting networking Issues, systems, and hardware
• Familiarity with basic/standard computer systems and office equipment
• Must be willing to learn and enhance skills in needed areas

Preferred:  Bachelor’s degree in computer science or a related field of study