What are the responsibilities and job description for the IT Help Desk Administrator position at Bickford Senior Living?
Use your skills to make a difference in people's lives while choosing a company that wants to make a difference in yours.
· Bickford selects only the most passionate and skilled professionals who have the qualities required to serve others in a way that instills happiness
· Through our industry-leading training program, we’ll further develop your skills & knowledge to meet a higher standard of senior care that we call enriching happiness
· We work to retain our Bickford Family Members (employees) through consistent and authentic conversations, creative appreciation/recognition programs, and a cohesive family-like atmosphere
Bickford Senior Living is looking for a Full-Time IT Support Person.
Primary Duties Include:
· Provides helpdesk support and resolves problems to the end user’s satisfaction
· Walks customers through the problem-solving process
· Manage PC setup and deployment using standard hardware, images, and software
· Install, test, and configure new workstations, peripheral equipment, and software
· Performs timely workstation hardware/software upgrades
· Troubleshoots and repairs existing computer hardware/software issues
· Supports Android tablets and cell phones
· Provides support for proprietary software programs
Role Requirements:
· Associates Degree from college or technical school or equivalent combination of education and experience
· Proven experience as a help desk technician or customer support role
· Working knowledge of MS Office and Windows 10
· Valid driver’s license and acceptable driving record
· Position is located in Olathe, KS at our corporate office (remote work is not available at this time)
Preferred:
· Ability to learn and support new and quickly changing technologies
· Ability to research solutions/information regarding technical issues
Bickford Senior Living owns and operates Independent Living, Assisted Living, and Memory Care branches in Illinois, Indiana, Iowa, Michigan, Nebraska, Ohio, and Virginia, with headquarters located in Olathe, KS.
Being a Bickford Family Member, our employees are family to us, which means having the opportunity to be something more than an employee. Great possibilities lie ahead – to grow as a person and in your career. To live the Bickford Core Purpose of Enriching Happiness and to be a leader. It’s the opportunity to become your personal best. To be connected to a family that achieves more together. And to be recognized for all of it. It’s all here for you.
We invite you to apply to join the Bickford family today!
Salary : $38,700 - $49,000
