Welcome to Bidwell Insurance Agency!
We are hiring a Processor / Customer Service Representative to support our company's Personal Lines Clients.
Please read this carefully and completely before applying.
This role is tasked with managing the personal lines book of business by working with our existing customer base and potential new clients.
To be clear, this is a SUPPORT position. This means you will be an additional point-of-contact for personal lines clients, both new and existing.
This is a full-time position.
About Us
Bidwell Insurance Agency was founded in 2001, and retains a core base of loyal clients. We have been blessed with steady growth and are committed to seeing that continue through effective retention strategies coupled with attracting a steady stream of new clients. We are located in Chico, CA.
Being an independent agency, we write insurance with multiple companies. So, we have many options to provide peace of mind to our clients by matching them with the right Home, Auto, Business and Specialty products.
We are committed to our CORE VALUES of integrity, professionalism, friendliness, efficiency and teamwork. We have big, ambitious dreams that we work hard toward achieving all while having a great time!
Compensation
Compensation is negotiable based on the right skill set, willingness to work hard to achieve our shared goals and prior experience. This is not a get rich quick opportunity. We also include health insurance, paid time off, 401(k) and more!
Flexibility
Our normal business hours are 8:00 AM to 5:00 PM, Monday through Friday. Also, we are a team who look out for one another. We rely on consistent availability during our open hours. However, we also understand you have commitments outside of work. You will earn paid time off in the form of vacation and sick leave and you’re eligible to take paid time off after 90 days of employment and flexibility as needed as long as your expected work meets or exceeds agency standards.
Why Would You Want This job?
About You
This is where we need you to be real honest with yourself. You need to decide if this job is truly a good fit for YOU. If you are most comfortable with a job where you are simply paid for being present from 8-5 and doing the tasks assigned to you, this is NOT the job for you. You need to demonstrate a desire to continually develop your skills, while making a positive contribution to our team and our clients. You really do need to understand how rewarding it is to do HARD work and accomplish DIFFICULT tasks.
An insurance license or insurance experience is not needed in order to qualify for the position initially, but you will be expected to get a Property & Casualty insurance license within six months of your hire date. This is because we ultimately need your job to transition to a Customer Service Representative (CSR) and that position requires you be licensed. You also need to be able to pass reference checks and a background check. Seriously, we will do them. If that is going to be embarrassing for either of us, you can stop reading now.
Still there? Awesome!
Skills Needed to Thrive in this Position
Computer Confidence –You should enjoy diving into computer systems, enjoy utilizing them to increase your productivity and be able to adapt when they update and look totally different (though many times their “bones” remain the same). If you get worn out spending time in front of a computer or are easily thrown off when a web application changes its look and feel, you probably won’t want to apply here.
Professional Curiosity – Insurance offers a wide and deep pool of information to explore, as well as the opportunity to sharpen your professional skills through continuing education and specialized training.
Communication – You need to clearly and correctly communicate with clients face-to-face, by telephone and email. We want to meet our clients where they are and interact with them in the manner they prefer. You need to be articulate.
Interpersonal – You will need to work closely with other team members, as well as serving clients and interacting with vendors. You will need to effectively build trust and convey our value proposition.
Math – You don’t need to be a budding Einstein, and you can use a calculator, but you have to be comfortable doing quick calculation (add, subtract, multiply and divide).
Organizational – You will need to be able to plan, schedule and monitor your activities while setting priorities and meeting deadlines. You WILL be interrupted. So, you will need to be able to adapt to that without losing efficiency.
Your Personality
This is HUGE. You need to be outgoing and confident. You have to enjoy people. You have to have a genuine desire to help them and have the ability to motivate and persuade them. You need to be cooperative and have a good sense of humor. You have to be ethical and honest, no matter what. You have to be punctual. You have to be a problem solver. You have to be able to accept constructive criticism and correction without getting defensive or discouraged.
Above all, you have to possess a great ATTITUDE. Seriously, we can train you in the insurance stuff, but if your attitude is not GREAT (Notice I said great? Good is not good enough), you will have trouble succeeding here.
Your Work Ethic
You need to understand that we do not intend to pay you simply for being at work, but for what you do during the time you are working. Our business does not exist if we cannot make a profit. Everyone needs to pitch in and contribute to the profitability of the business every day. This job will become a big part of your life and it needs to be one you enjoy participating in. None of this is meant to be harsh. We just want to be as open and honest as possible up-front. That way you can determine for yourself if you will be able to keep up with us.
Still haven’t lost you? NICE!
If you are still reading this, then you are not afraid of a challenge and may be a perfect fit for our team. If you think you are, please carefully follow the instructions below to let us know who you are and why you might be just who we are looking for.
How to Apply
Please let us know of your interest and we will email you an application for employment. We ask that you complete the application and return it via email to me at krista@bidwellinsurance.com.
DO NOT apply via any other method (no phone calls or walk-ins).
Thank you for taking the time to consider Bidwell Insurance Agency!
Krista Grove
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
Shift:
Weekly day range:
Work setting:
Ability to Commute:
Work Location: In person
Salary : $18 - $20
Click the checkbox next to the jobs that you are interested in.
Click the checkbox next to the jobs that you are interested in.
Customer Complaint Resolution Skill
Customer Interaction Skill
Customer Service Representative
Service 1st (Service First Information Solutions, LLC), Redding, CA
Customer Service Representative
Broadway Medical Service and Supply, Eureka, CA