Manufacturing Warranty Manager

Position Summary: The Warranty Manager is expected to proactively pursue opportunities to support continuous improvement initiatives; applying strong problem-solving skills and analytical capabilities to help identify warranty opportunities, trends, and negotiate resolution with OEM’s.

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned.

Manages the following:

• Processing all warranty claims according to Manufacturers’ specifications while interfacing with our customers, international manufacturers, and our internal aftermarket team members
• Conduct analysis of product failure using warranty data and collaborate with the appropriate departments to mitigate ongoing warranty needs.
• Reconciles all warranty receivables with payments through the appropriate accounting schedule.
• Resubmits all rejected claims promptly or receives authorization to write them off, in a timely manner
• Follows up on payment of outstanding claims with appropriate internal parties, in a timely manner
• Arranges for parts to be shipped to the factory or distributor, or to be scrapped, in a timely manner
• Post claims and generate report metrics on claims status, in a timely manner
• Negotiate with all parties to resolve disputes.

Leadership and Collaboration

• Successfully manage and develop a growing team in a hybrid work environment with constantly expanding responsibilities due to growth and increasing complexity of our business
• Mentors, coaches, and develops team members in day-to-day activities, decision-making and team management
• Establish monthly warranty recovery goals based on fleet age and equipment type
• Design and build reports, scorecards and dashboards to measure performance and internal warranty benchmarking
• Partner with Engineering team members to enhance existing designs in order to increase warranty collection and outline new opportunities as they occur
• Develop and manage the tracking and maintenance of standard warranty inspections, claims, credits, returns.
• Author and publish up-to-date warranty process and policy to our support website.
• Navigate warranty labor rates from dealers and service providers in accordance with warranty policy.
• Partner with internal teams on ongoing enhancement and utilization of warranty tools to increase customer service categorize claims.

Job Type: Full-time

Pay: From $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• On-the-job training
• Paid time off
• Parental leave
• Vision insurance

Compensation package:

• Quarterly bonus

Schedule:

• Day shift

Application Question(s):

• How many years of experience do you have in managing teams?
• How many years of experience do you have in managing warranty services?
• How many years of experience do you have in supporting motor vehicle products?
• Are you willing to undergo a background check prior to starting?
• Are you authorized to work in the United States?
• DO you now or in the future require sponsorship to work in the United States?

Ability to Relocate:

• DeForest, WI 53532: Relocate before starting work (Required)

Work Location: Hybrid remote in DeForest, WI 53532

Salary : $80,000