Assistant Manager

Company Description:

BIGGBY® COFFEE is a come-as-you-are, be-who-you-are type of place. It’s where old friends gather & new friendships are made. If you love to have fun & connect with people, BIGGBY® is the place for you! Learn more about our brand at biggby.com. 

Overview:

Looking for people who are energetic, dedicated, & passionate and who value a fun & family-like environment where we put the customer above all else and strive towards personal & professional growth.

Benefits of working at BIGGBY® COFFEE: A Michigan-based coffee company where you'll learn how to craft specialty beverages.

• A leadership role where you'll have the chance to lead and develop your own team, side by side with your manager.
• Flexible hours!
• Free coffee!
• Discounts on food and merchandise!
• Chance to try out new products before they are available to customers!
• Opportunities for advancement!
• Reviews and raise opportunities every 6 months!
• Sick Pay!
• Holiday Pay!
• Direct Deposit!
• Health Insurance!
• 39% off Tuition at Davenport University
• Paid Vacation Days!
• A workplace dedicated to providing growth, value, and belonging to all employees.

Description:

A leadership position within the store responsible for assisting the store manager in various duties and acting as manager when the manager is out. The Assistant Manager holds themselves to the highest standard and sets an example for all staff members in how to behave in the store daily.

We do require that you:

• Be 18 years of age or older for this position
• Be available to work 30 hours a week or more
• Be available to work weekends
• Have reliable transportation
• Complete our New Barista Training Program- You will then receive your own dedicated trainer for your first 8 shifts to work alongside you and make sure you are comfortable with every aspect of the business.
• Complete Shift Leader, PERColator, and Manager Training
• Are willing to become a Store Manager

Responsibilities and Duties:

• Lead by example in creating a welcoming environment for all customers
• Ensure every customer is leaving the store in a better mood than when the customer arrived.
• Produce high quality products.
• Every product being handed out should have been made using the proper recipes, look presentable, and exceed the customer’s expectations.
• Ensure the store is clean and organized, especially from the customer’s perspective.
• Floors, counters, tables and chairs should be cleaned. Trash cans should not be overflowing.
• Ensure staff how to handle issues if they arise.
• Help customers achieve a unique to them drink through offering a beverage and food upsell on every transaction.
• Ensure that every Cashier is offering a beverage and food upsell for every transaction
• Understand how upselling benefits the customer
• Shows them how to customize their drink
• Can show them options they didn’t know they had
• Try new products and encourage customers to try them as well!
• Coach and develop team
• Monitor each staff member for individual growth potential.
• Coach staff members in various ways they can improve in their roles—praise staff for meeting or exceeding expectations.
• Coffee season rollout
• Review coffee season guidebook
• Assist in rollout meeting execution.
• Maintain health department standards through checklist and chore execution
• Checklist knowledge, awareness, and completion
• Ensure Opening, 3-hour, BIG 10, Closing checklist tasks are completed at the appropriate times.
• Ensure checklists are filled out and documented properly in Connecteam.
• Ensure weekly and monthly chores are completed.
• Standard Operating Procedures (SOPs) are being followed.
• Understand the purpose of the 3-hour dishes, the Temperature Danger Zone and other food safety concerns.
• Able to handle a Health Department inspection.
• Maintain proper cash handling procedures
• Ensure proper cash handling procedures are followed (i.e. pinpads are being handed out to customers, correct change is given, etc.)
• Count down drawers properly
• Knowledgeable of store goals, communicate goals to staff, and ability to impact on shift
• Understand store’s ABC, cup count goals.
• Communicate goals regularly to staff
• Coach staff on how to impact goals on shift through consistent upselling, following Position Priorities, etc.
• Assess execution of store contest: ensure staff know the contest, and how to execute properly, coaching them as necessary.
• Assess the speed of service and ensure proper procedures (Position Priorities, PERC, recipes) are maintained.
• Assist store manager with daily/weekly duties
• Conduct one Sysco and Mooville order a week within budget.
• Ability to complete a weekly schedule within budget.
• Know how to track time off requests
• Know how to add people and availability to a schedule
• Know how to check proper daily and hourly coverage based on sales
• Know how to create a schedule in the budget
• Know how to post and share
• Schedules shared with staff by 12pm on Thursday.  
• COGS and Labor Spreadsheet
• Deposits
• Assist with Marketing Plan execution.
• Participate in drink drops
• Participate in local community events
• PERComanager
• Knows how to add an employee, edit a shift, etc. in PERComanager.
• Jasper
• Knows how to pull reports in Jasper
• Knows which reports to pull for scorecard numbers
• Bloomgrowth
• Understand store’s scorecard and how to enter numbers
• Ensure the equipment and the store are properly maintained and in good repair to avoid equipment failure, costly maintenance, and to meet fire department, health department, and OSHA standards.
• Know how to submit a FreshDesk repair ticket.
• Fill in as needed when store manager is absent
•  Ability to cover all manager duties if manager is sick, has a no-contact day, or is on vacation.

·     Attend same page meetings with PERColator and Store Manager.

• Perform other duties as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.