Senior Workforce Analyst

Do the best work of your career as a champion for small and mid-size businesses.

BILL is a leader in financial automation software for small and midsize businesses (SMBs). As a champion of SMBs, we are dedicated to automating the future of finance so businesses can thrive. Hundreds of thousands of businesses trust BILL solutions to manage financial workflows, including payables, receivables, and spend and expense management. With BILL, businesses are connected to a network of millions of members, so they can pay or get paid faster. Through our automated solutions, we help SMBs simplify and control their finances, so they can confidently manage their businesses, and succeed on their terms.

BILL is a trusted partner of leading U.S. financial institutions, accounting firms, and accounting software providers. We have operations in San Jose, CA, Draper, UT, Houston, TX and are continuing to expand into other geographic locations. If you're looking for a place that helps you do the best work of your career, look no further than BILL.

This position is based in Draper, Utah or Houston, Texas. We support a hybrid work environment with on-site and remote work days.

Make your impact within a rapidly growing Fintech Company

Our Workforce Management team provides forecasting, staffing models, scheduling and real-time traffic management for the Customer Experience Operations organization. As a Senior Workforce Analyst, you play a critical role in planning and optimizing our workforce across five major customer segments supported by 600 front-line agents. You will act as a thought partner to plan and execute solutions to support a dynamic operating model while methodically balancing SLAs, Quality, and Cost. This role reports to the Senior Manager, CXO Workforce Management.

• Staffing Models - Responsible for developing staffing models to accurately forecast the headcount needs to support short and long term business needs. the overall workforce management strategy for the Customer Experience Operations (CXO) organization. This includes setting goals and objectives, identifying areas for improvement, and establishing policies and procedures to optimize workforce utilization and performance.
• Workforce Optimization - Analyzes input variables and assumptions to ensure accuracy of staffing models and identify opportunities to optimize schedules, efficiency and productivity.
• Strategic Planning - Participates in strategic planning to understand priorities across the business, implications to staffing forecasts and workforce readiness.
• Collaboration & Communication - Partner with Senior Leadership within Service Delivery and other cross functional leaders to achieve shared efficiency and productivity goals including shrinkage and utilization.
• Supports additional workforce management team responsibilities including forecasting, scheduling and real-time traffic management, as needed. Mentor and coach junior analysts, fostering a culture of continuous learning and development within the team.
• Data driven - Define, collect, and track operational metrics to manage and improve planning performance. Distill, synthesize, and drive conclusions based on data in partnership with Customer Experience Operations (CXO) Reporting & Analytics team.

We'd love to chat if you have:

• Bachelor's degree in business administration, operations management, or a related field.
• 5 years of experience in workforce management, including statistical analysis and forecasting methodologies.
• Experience supporting a blend of badged and outsourced teams.
• Experience in financial technology solutions is a plus.
• Robust knowledge of MS Excel or Google Sheets required.
• Proficient in WFM applications (Calabrio).
• Ability to think strategically within a dynamic, fast-paced organization.
• An affinity to "talking with numbers"; inherent aptitude to quantify and support conclusions with data.
• Highly analytical, creative, and innovative approach to solving problems.
• Extremely organized, detailed and results oriented.
• Excellent written composition and verbal communication skills, with the ability to work in a highly cross-functional environment.
• Ability to lead discussions, presentations and influence effectively.
• Positive, people-oriented and enthusiastic attitude.

The estimated base salary range for this role is noted below for our office location in Draper, UT. Additionally, this role is eligible to participate in BILL's bonus and equity plan. Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits.

Draper UT pay range

$84,900-$106,100 USD

Let's talk about benefits

• 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP)
• HSA & FSA accounts
• Life Insurance, Long & Short-term disability coverage
• Employee Assistance Program (EAP)
• 11 Observed holidays and wellness days and flexible time off
• Employee Stock Purchase Program with employee discounts
• Wellness & Fitness initiatives
• Employee recognition and referral programs
• And much more

For positions that are in office we support a hybrid work environment with on-site and remote work days. Check out our LinkedIn Life Page for each location and discover BILL.

We live our culture and values every day

At BILL, we're different by design-it's our culture. Our CEO is a trusted entrepreneur who lives our cultural values: Humble, Authentic, Passionate, Accountable, and Fun. People here love being their authentic selves, contributing unique experiences, sharing ideas, perspectives, and intellectual curiosity. We celebrate our diversity as the heart and soul of how we work, grow, and succeed together. Inspiring people with meaningful career experiences they love really does make the dream work and our successes just keep getting better. There's no limit to what we can build and where we can go from here. We'd love you to join us.

BILL is proudly an Equal Opportunity Employer where everyone is welcome. Our innovation and technology are inspired by an inclusive culture unlike any other. Everyone brings a different personal story and perspective and this diverse mix of minds, backgrounds, and experiences is where our greatest ideas come from. We welcome people of all races, ethnicities, ages, religions, abilities, genders, and sexual orientations to make us an even more vibrant company. We want everyone to bring their authentic selves here, to share our values, shape our vision, drive innovation, and become part of a culture we celebrate every day.

Our promise to our candidates is to be transparent, diligent, and engaging while guiding individuals through each step of our hiring process. At BILL we strive to achieve an inclusive and positive candidate experience that aligns with our core values and focuses on diversity.

If you require a reasonable accommodation for your application, interviews, or another aspect of the hiring process, please contact

BILL Culture:

• Humble - We check our egos at the door. We are curious. We listen, accept feedback.
• Authentic - We earn and show trust by being real-embracing our authentic selves.
• Passionate - We care deeply about each other and our customers.
• Accountable - We are duty-bound to each other, our customers, and society.
• Fun - We wrap it all together by building connections and enjoying time spent together.

Our Applicant Privacy Notice describes how BILL treats the personal information it receives from applicants

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