Shelter Manager

SUMMARY:

The Shelter Manager manages the day-to-day operations of the Shelter, establishing a supportive and welcoming atmosphere for homeless families. The Shelter Manager will collaborate with other shelter managers to cover all existing shifts and ensure that communication and cooperation is fluid amongst all staff in the Shelter to ensure uninterrupted on-site 24/7/365 coverage.

ESSENTIAL DUTIES AND RESPONSIBLITIES:

LEADERSHIP AND SUPERVISION

• Oversee staff activities including interviewing, hiring, training, scheduling, quarterly performance reviews, and conflict resolution.
• Delegate tasks and ensure staff meet program objectives.
• Conduct regular staff meetings and provide feedback.
• Provide coaching and disciplinary action as necessary.

PROGRAM MANAGEMENT AND OPERATIONS

• Provide or designate on-call support 24/7 for all programs and assist with crisis intervention.
• Provide routine on-call coverage including nights, weekends, and holidays in rotation with other direct service staff.
• Ensure adequate staffing for program excellence and contract compliance by filling vacancies as needed, complying with agency policies regarding attendance, and remaining on the job beyond the end of a shift until replacement arrives, as needed.
• Develop, plan, and implement shelter programs and services for families experiencing homelessness.
• Ensure a safe and positive environment for staff, families, and visitors.
• Oversee guest intake, including program requirements orientation.
• Address guest concerns and incidents professionally and promptly.
• Maintain confidentiality and data privacy standards.
• Develop and oversee the shelter budget in collaboration with leadership.

CLIENT SERVICES AND SUPPORT

• Ensure a safe, supportive environment and positive community interactions and environment in a congregate residential setting.
• Uphold agency policies and contractual, legal, and regulatory obligations in one's own comportment and performance; by accessing proper channels for accountability and redress if policies are breached; and by educating shelter guests about their rights and responsibilities with regard to agency policy and contractual, legal, and regulatory mandates.

ADMINISTRATIVE OVERSIGHT

• Meet with grantors, conduct site visits, participate in various task force meetings and work groups.
• Maintain all outcome measures and ensure appropriate documentation in electronic health record system.
• Complete all required reports within designated timelines.
• Participate in all Performance Quality Assurance and Quality Improvement activities.

COMMUNITY ENGAGEMENT

• Represent the shelter in the community.
• Build relationships with other service providers, funders, donors, and government officials.
• Advocate for population experiencing homelessness.
• Maintain an updated resource list for families.
• Serve as a liaison with other social service and public safety agencies.
• Participate in community meetings.

ADDITIONAL RESPONSIBILITIES

• Maintain grounds security and ensure fire safety protocols are followed.
• Provide emergency assistance to staff and families.
• Update program manuals and forms as directed.
• Ensure program activities comply with agency policies and mission.
• Perform other duties as assigned.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform all essential duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

(B.A.) in Social Work, Sociology, Psychology or related field plus 2 years of relevant managerial experience (MA/MSW preferred). Experience in program planning and supervision of staff; or 5 years on field experience/lived experience; or equivalent combination of education and experience. Preferred experience working with homeless clients and in a shelter setting.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write reports and correspondence. Good communication skills required. Ability to speak effectively before groups of clients or employees of organization.

CERTIFICATES, LICENSES, REGISTRATIONS

Driving is a requirement of the job (valid California driver’s license with access to a personal vehicle that can be used for company business and current personal automobile insurance). Current CPR and First Aid Certification required (or complete within 30 days of hire). Fingerprinting/background check as required by the Department of Justice and/or Title XXII regulations. TB test required.

MATHEMATICAL SKILLS

Ability to work with basic mathematical concepts as required for reporting.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

COMPUTER SKILLS

To perform this job successfully, an individual should have knowledge of Internet software; Spreadsheet software and Word Processing software. Internet research skills are a plus.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; stand, use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is required to stand and walk. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Job Type: Full-time

Pay: $66,500.00 - $75,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Night shift

People with a criminal record are encouraged to apply

Work Location: In person