Readiness Specialist, CXO Advocacy

Do the best work of your career as a champion for small and mid-size businesses.

BILL is a leader in financial automation software for small and midsize businesses (SMBs). As a champion of SMBs, we are dedicated to automating the future of finance so businesses can thrive.

Hundreds of thousands of businesses trust BILL solutions to manage financial workflows, including payables, receivables, and spend and expense management.

With BILL, businesses are connected to a network of millions of members, so they can pay or get paid faster. Through our automated solutions, we help SMBs simplify and control their finances, so they can confidently manage their businesses, and succeed on their terms.

BILL is a trusted partner of leading U.S. financial institutions, accounting firms, and accounting software providers. We have operations in San Jose, CA, Draper, UT, Houston, TX and are continuing to expand into other geographic locations.

If you're looking for a place that helps you do the best work of your career, look no further than BILL.

This position is based in Draper or San Jose, CA. We support a hybrid work environment with on-site and remote work days.

Make your impact within a rapidly growing Fintech Company

BILL is seeking a dynamic, result oriented individual to join the CXO Team. In collaboration with CXO leaders and cross-functional teams across BILL, the CXO Readiness Specialist is responsible for ensuring that BILL customers enjoy a seamless experience on day one.

This role combines the rigor of operational excellence with the passion of customer happiness.

Key Responsibilities :

• Develop and implement readiness strategies, coordinate with CXO Leaders and cross functional teams to ensure comprehensive readiness for respective areas of responsibilities.
• Establish SOPs to ensure consistent and efficient launches, including regular reviews and updates to reflect process and organizational changes.
• Develop communication plans to ensure all stakeholders are informed.
• Facilitate and drive meetings with all stakeholders.
• Identify risks associated with rollouts, develop mitigation plans to reduce impact or probabilities of risks.
• Ensure staff and agents understand and can effectively communicate impacts, features, and benefits of new releases to customers.
• Track rollout and operations performance based on KPI's (time to launch, customer effort scores, resolution time)
• Lead retrospectives to identify gaps in process and communication for continuous improvement.

We'd love to chat if you have :

• 4 years of experience in support, organizational planning, or logistics.
• Strong focus on problem solving with an ability to identify and implement scalable solutions.
• Excellent communication and presentation skills.
• Experience with JIRA, and Asana for project management.
• Strong risk management skills as related to Project Management.
• Strong Multitasking abilities, with the ability to prioritize and manage multiple deadlines effectively.
• Experience working cross functionally.
• Project Management Professional Certification a plus.

The estimated salary range for this role is noted below for our San Jose based role. Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed above.

The role is also eligible for a competitive benefits package that includes : medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits.

San Jose pay range

$90,500-$108,200 USD

Let's talk about benefits

• 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP)
• HSA & FSA accounts
• Life Insurance, Long & Short-term disability coverage
• Employee Assistance Program (EAP)
• 11 Observed holidays and wellness days and flexible time off
• Employee Stock Purchase Program with employee discounts
• Wellness & Fitness initiatives
• Employee recognition and referral programs
• And much more

For positions that are in office we support a hybrid work environment with on-site and remote work days. Check out our LinkedIn Life Page for each location and discover BILL.

We live our culture and values every day

At BILL, we're different by design-it's our culture. Our CEO is a trusted entrepreneur who lives our cultural values : Humble, Authentic, Passionate, Accountable, and Fun.

People here love being their authentic selves, contributing unique experiences, sharing ideas, perspectives, and intellectual curiosity.

We celebrate our diversity as the heart and soul of how we work, grow, and succeed together. Inspiring people with meaningful career experiences they love really does make the dream work and our successes just keep getting better.

There's no limit to what we can build and where we can go from here. We'd love you to join us.

BILL is proudly an Equal Opportunity Employer where everyone is welcome. Our innovation and technology are inspired by an inclusive culture unlike any other.

Everyone brings a different personal story and perspective and this diverse mix of minds, backgrounds, and experiences is where our greatest ideas come from.

We welcome people of all races, ethnicities, ages, religions, abilities, genders, and sexual orientations to make us an even more vibrant company.

We want everyone to bring their authentic selves here, to share our values, shape our vision, drive innovation, and become part of a culture we celebrate every day.

Our promise to our candidates is to be transparent, diligent, and engaging while guiding individuals through each step of our hiring process.

At BILL we strive to achieve an inclusive and positive candidate experience that aligns with our core values and focuses on diversity.

If you require a reasonable accommodation for your application, interviews, or another aspect of the hiring process, please contact [email protected] .

BILL Culture :

• Humble - We check our egos at the door. We are curious. We listen, accept feedback.
• Authentic - We earn and show trust by being real-embracing our authentic selves.
• Passionate - We care deeply about each other and our customers.
• Accountable - We are duty-bound to each other, our customers, and society.
• Fun - We wrap it all together by building connections and enjoying time spent together.

Our Applicant Privacy Notice describes how BILL treats the personal information it receives from applicants

Salary : $90,500 - $108,200