Customer Success Partner

BillingPlatform is an industry-leading, fast-growing SaaS company. Our decision to build a world-class revenue lifecycle management platform was driven by the belief that all industries face disruption with respect to how they monetize goods and services. Leveraging successful years of product development and customer feedback, and partnering with leading private equity partner Columbia Capital, we built the industry's most powerful, cloud-based revenue management platform able to automate the entire workflow from quote to cash (CPQ, mediation, billing, invoicing, revenue recognition, payment, and collections), providing enterprises a flexible and scalable platform to monetize the customer relationship using virtually any variable.

Three years in a row, we have placed on the Deloitte Tech Fast 500 as one of the fastest-growing companies in North America, and as the undisputed leader in Forrester Wave’s 2023 Wave report on SaaS Recurring Billing Solutions. We are also members of the Inc. 5000 for two years in a row. We are recognized as a leader by industry analysts and the Fortune 500. Our values-based culture centers around collaboration, innovation, and transparency. We seek bright, enthusiastic, and creative professionals looking to be part of an incredible team focused on challenging the status quo and driving transformational value to customers.

The Customer Success Partner is responsible for the tactical as well as the long-term strategic business relationships with key BillingPlatform customers. They are the primary point of contact and escalation point for the customer and oversee the end-to-end relationship as a strategic technology and business partner. The CSP will effectively communicate with both the operational and technical constituents of the customer, and will play a leadership role in managing customer escalations as well as communicating upcoming changes, and will help drive the customers’ business initiatives and optimize their process aligned with BillingPlatform’s technology.

The CSP will work across multiple functions to ensure consistency and shared understanding of goals and objectives.

Responsibilities

• Dedicated full-time senior level asset for Strategic Accounts
• Trusted advisor for key business owners and executives including CxOs
• Cultivate relationships with key customer roles from functional owners to senior management
• Proactively communicate relevant application, infrastructure, and product changes
• Work with customers to optimize usage of BillingPlatform including, but not limited to, business process optimization, performance monitoring, training, and user adoption
• Possesses the ability to interface with senior executives to drive program strategy and ROI
• Proactively identify where and how BillingPlatform capabilities can deliver incremental business value
• Frequent multi-level communications through executive business reviews, QBRs, etc.
• Aligns the customer roadmap to current capabilities as well as future product direction
• Build account expansion plan (in collaboration with sales organization) with clear objectives, requirements, and action plan that delineates roles, responsibilities, and target timelines
• Ensure satisfactory resolution of BillingPlatform-related technical issues, including coordination of cross-departmental BillingPlatform resources (e.g., support tickets, Professional Services engagements)
• Serves as a liaison to other BillingPlatform resources in Product, Services, and Sales, as needed
• Active participation in Governance and Steering committees
• Defines and executes a Success Plan addressing conflict along the way
• Results driven with ability to lead and organize BillingPlatform and Customer teams

• 4-year degree in technology and/or business-related field
• 7 years customer-facing experience in customer success, technical sales, or professional services
• Experience in the high tech industry, preferably in a Software as a Service (SaaS) environment
• Strong account management, client service, and/or management consulting experience
• Successful candidates must have strong communication and problem-solving skills, customer focus, and be results-oriented
• Proven ability to present technical concepts effectively to diverse stakeholder groups and to engage effectively with senior executives of large enterprises on both technical and business topics
• In-depth knowledge of scalable enterprise web applications
• Experience working with a cross-functional team and customer base with travel up to 25-40% of the time (including possible international travel)

The pay range for this position in Colorado is a minimum of $150,000 per year. However, the base salary offered may vary depending on job-related knowledge, skills, and experience. You will be eligible for benefits on your first day of employment, including medical, dental, vision, life and disability, HSA, FSA, 401(k), plus many perks related to health and wellness provided by our medical carriers and a discretionary and charitable time off program. This information is provided per the Colorado Equal Pay Act. Base pay information is based on market location and experience level. Applicants should apply via BillingPlatform’s internal or external careers site.

BillingPlatform provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

Salary : $150,000 - $0