What are the responsibilities and job description for the Receptionist position at Billow Insurance Agency?
About Us:
Billow Insurance Agency is dedicated to offering exceptional customer service and tailored coverage to our clients. As the face of our agency, the receptionist plays a crucial role in creating a warm and welcoming atmosphere for our customers while ensuring smooth operations at the front desk.
Job Description:
As the Receptionist at Billow Insurance Agency, you will be responsible for providing great customer service and contributing to the efficient functioning of the agency. Your role will involve:
- Greeting Customers: Welcome clients and visitors with a friendly and professional demeanor, creating a positive first impression. Assist clients with their inquiries, directing them to the appropriate team member, and addressing their needs promptly.
- Answering/Transferring Phone Calls: Manage incoming calls with courtesy and efficiency. Direct calls to the appropriate staff members.
- Customer Payments and Account Reconciliation: Receive and process customer payments. Reconcile payments with agency accounts to maintain financial accuracy.
- Document Scanning and Record Updating: Scan and organize important documents, ensuring that agency records are updated and maintained in an organized manner.
- Policy Servicing: Assist clients with various policy-related services, including issuing ID cards, handling claims inquiries, managing changes in financing companies, creating certificates, updating payment plans, and billing information.
- Front Desk Operations: Maintain a clean and organized front desk area, ensuring a professional and welcoming environment for both clients and staff.
Job Type: Full-time
Pay: $16.00 - $17.00 per hour
Benefits:
- Health insurance
- Paid time off
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Herndon, PA 17830: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
Salary : $16 - $17