Customer Service Representative

Overview

In order to support Bio-Rad and our successful future growth we are seeking a highly motivated and experienced individual to join our Customer Service team in Israel. The successful candidate will have the opportunity to make significant contribution within our dynamic and growing international team.

How You’ll Make an Impact:

• Ensure the following transactions are done to the highest standard, with accuracy and reducing transaction times within agreed timeframes: Order entry, order follow-up, stock information, backorder reports & invoicing, claim & return handling and crediting
• Deal with customer calls and complaints effectively and professionally as per the service level agreement
• Ensure case and call logging to a high quality standard with regular updates on cases until successful conclusion
• Work collaboratively with Sales, Finance and other relevant internal stakeholders
  
  
  

What You Bring:  

• Excellent communication skills in English AND Hebrew
• Strong customer services experience within a fast paced, corporate environment
• Experience in a customer facing role, including order processing
• Good MS Office skills
• Knowledge of SFDC and SAP desired
• Accurate and fast data entry skills
• Excellent telephone manner
• Excellent organization skills
  
  
  

Who We Are: For 70 years, Bio-Rad has focused on advancing the discovery process and transforming the fields of science and healthcare. As one of the top five life science companies, we are a global leader in developing, manufacturing, and marketing a broad range of high-quality research and clinical diagnostic products. We help people everywhere live longer, healthier lives. Recently voted a Best Place to Work, Bio-Rad offers a unique employee experience with collaborative teams that span the globe. Here, you are supported by leadership to build your career and are empowered to drive change that makes an impact you can see.