IT Support Specialist

BioLegend, Inc. (a PerkinElmer Company) develops world-class, cutting-edge antibodies and reagents for biomedical research, manufactured in our state-of-the-art facility in San Diego, CA. Our mission is to accelerate research and discovery by providing the highest quality products at an outstanding value, along with superior customer service and technical support. Our product expertise covers a diverse set of research areas including Immunology, Neuroscience, Cancer, Stem cells, and Cell Biology.

In 2021, PerkinElmer, Inc. (NYSE: PKI) a global leader committed to innovating for a healthier world, acquired BioLegend. The acquisition, the largest in PerkinElmer’s history, further expands the Company’s life science franchise into high-growth areas such as cytometry, proteogenomics, multiplex assays, recombinant proteins, magnetic cell separation and bioprocessing.

Job Summary

This position will be responsible for providing primary onsite support to employees in BioLegend’s San Diego offices and to its remote workers. Additional support duties will include remote assistance to employees located at other BioLegend sites. The ideal candidate will be positive, energetic, and detail oriented while working in a fast-paced environment.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provides basic support for Windows PCs/laptops, printers, telephones and other IT infrastructure
• Responds to IT request tickets in a timely manner
• Performs asset management activities (inventory tracking, distribution, etc.)
• Support procurement process
• Responsible for the new employee and termination process which includes:
  • Management of accounts
  • Equipment/Desk setup
  • Archiving data recovery of equipment
• Uses problem solving skills to fix software and hardware issues
• Manage warranty services onsite and work with third-party vendors.
• Assists colleagues with global Infrastructure projects and tasks where needed
• Conducts training sessions on newly implemented technologies to educate staff when needed
• Support all processes relating to local Infrastructure, change management, and collaborate with IT-Infrastructure for standardized processes.
• Other projects or responsibilities as may be required.

iACT Competencies

• innovate – Be better, keep improving, be more efficient, creative, and be in the forefront of development
• Aspire – Have desire, purpose, and ambition challenging ourselves to push the limits and reach new heights
• Collaborate – Foster teamwork, common goals, selflessness, communication and mutual support
• Transform – Adapt, learn, re-invent and change for future development and growth

Specifically:

• Self-starter with ability to work independently.
• Superior analytical, evaluative, and problem-solving abilities.
• Strong attention to detail.
• Excellent interpersonal skills with ability to interact professionally and maintain positive working relationships.
• Strong written and oral communication and presentation skills
• Able to work independently in complex and ambiguous environments and situations.

Minimum Qualifications – Education and Experience

• 3 years of desktop support experience in a business environment
• In-depth understanding of Windows desktop operating systems
• Working understanding of network technologies, including VLANs, DHCP, DNS, VPN
• Working knowledge of Windows Active Directory and file server permissions
• Experience supporting MS Office Products and tools, including MS Teams
• Strong technical troubleshooting skills with a focus around Microsoft technologies

Preferred Qualifications – Education and Experience

• Degree or certification in an IT specific discipline

Work Environment & Physical Demands - Office

While performing the duties of this job, the employee regularly works in an office setting. Regular exposure to a laboratory and warehouse environment are expected. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel, or operate objects, tools or controls, and reach with hands and arms. The employee is frequently required to stand, talk and hear.

The anticipated salary range for candidates who will work in San Diego, California is $21.63-27.88/hour. The final salary offered to a successful candidate will be dependent on several factors that may include but are not limited to: the type and length of experience within the job, type and length of experience within the industry, education, etc. BioLegend is a multi-state employer and this salary range may not reflect positions that work in other states

Condition of Employment

Concerns regarding COVID-19 continue as positive cases are experienced in the communities in which we operate. Please be aware that, as a condition of employment, BioLegend requires proof of COVID vaccination for all U.S.-based employees (subject to limited exceptions) beginning January 18, 2022