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*This position is eligible for a Sign on Bonus / Relocation*
Center Supervisor - Technical Supervisor
Operations Lead (70%)
People development (30%):
Technical/Functional (Line) Expertise
Good verbal communication and customer service skills
Attention to detail and ability to work independently
Demonstrated technical competence
Maintain general cleanliness of work area and assist other work areas as needed to ensure a clean and professional environment
Ability to read and follow Standard Operating Procedures (SOPs) and to maintain complete and accurate records
Requires obtaining and maintaining Cardiopulmonary Resuscitation (CPR) and AED certification
Leadership
Refers to management team for escalated donor/employee concerns
Refers to Center Manager for guidance decisions
Advises and counsels hourly staff on operational, safety, and customer service concerns
Interaction
Integrity
Fairness
Honesty
Perserverance
Putting the patient at the center
Building trust with society
Reinforcing our reputation
Developing the business
Decision-making and Autonomy
Responsible for providing exceptional customer service to donors (external) and fellow employees (internal)
Attend staff meetings and other team meetings as required
Good verbal communication and customer service skills
Ability to multi-task and work as a team player
Innovation
Coordinates will all other center roles to effectively problem solve, ensure safety of staff and donors, and provide an exceptional customer experience.
Supports the center management team in identifying operational opportunities for continuous improvement, initiating changes to center processes as needed, through use of company approved procedures (including but not limited to 5S, Value Stream Mapping and Kaizen).
Complexity
Requires frequent leaning, bending, stooping, crouching, and reaching above the shoulders and below the knee. Requires frequent lifting up to 32 pounds, and occasional lifting up to 50 pounds.
Must have fine motor coordination, depth perception, and ability to hear equipment sounds from a distance.
Production environment requiring the ability to walk and stand for the entire work shift.
Due to potential exposure to blood borne pathogens (risk level 1), 90% of production based work tasks require pro-longed glove wear.
Bachelor's degree in medical technology or one of the biological, physical or chemical sciences.
6 years' experience in plasma or a clinical laboratory setting.
ADDITIONAL INFORMATION
FLSA Classification (US) - Non-Exempt
Other duties and responsibilities as assigned.
EEO Statement
Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.
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