What are the responsibilities and job description for the Coordinator Customer Service position at BIRK?
Job Description
We are seeking a Coordinator Customer Service to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.
Responsibilities:
- Handle customer inquiries and complaints
- Provide information about the products and services
- Troubleshoot and resolve product issues and concerns
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
- Administrative support
Qualifications:
· Verbal and written communication for understanding project requirements and explaining these needs to employees and clients.
· Attention to detail to ensure all specifications are met.
· Problem-solving abilities to correct any challenges or inefficiencies for the best results.
· Decisiveness and good judgment to address pressing projects in a timely manner.
· Organization and time management to manage multiple tasks, sometimes for multiple projects simultaneously.
· Leadership and motivation to guide team members in making consistent progress.
· Goal setting to set realistic deadlines and strategize daily, weekly, monthly, and quarterly progress.
· Exceptional MS Office skills with an emphasis on Excel
· Previous administrative, coordinating, project management, experience desired.
· Bachelor’s degree preferred.
Company Description
