Audiology Technician

Primary responsibility is for patient care, supporting diagnostic and treatment procedures, patient charting and patient education, which do not require a full professional audiology education or knowledge and skills represented by audiology licensure. Support functions include both direct patient care and administrative duties. Direct patient care duties may include, but not limited to the following:

Greeting and escorting patients

Provide patient instruction and counseling on hearing loss or hearing aids either on an individual basis or in a group setting

Non-diagnostic otoscopy; Cerumen management

Taking earmold impressions

Hearing aid troubleshooting and repair; cochlear implant/BAHA troubleshooting and repair

Providing basic hearing aid information for patients and caregivers

Performing listening checks on hearing aids

Electroacoustic analysis of devices; Pairing hearing aids and accessories via Bluetooth technology

Programming previously stored settings into hearing aids; and activating remote controls

Administrative duties may include, but not limited to the following:

Managing office supplies

Tracking loaner stock hearing aid inventory; Electronic ordering, verifying orders upon arrival to ensure components are present and working correctly

Packaging and mailing hearing aids and accessories

Processing Remote Order Entry System (ROES) transactions (e.g. certifying and issuing hearing aids, entering orders and repairs)

Responding to routine inquiries from patients, including determining nature of hearing aid inquiry and responding to administrative questions

Performs other duties as assigned by the service chief of audiology and speech pathology

At full performance level, in addition to primary duties, the health technician tracks the progress of prosthetic orders and communicates with the AUD/SLP and patient regarding the order status. The health technician completes documentation in the patient record for each episode of care and codes procedures as appropriate in preparation for co-signature by the AUD/SLP. Maintains and tracks the number of walk-in patients on a daily basis and gathers statistics for reports. Checks in patients, returns phone calls, mail appointment letters and make appointment reminder calls as needed Enter International Outcome Inventory-Hearing Aids (IOI-HA) data in ROES/CPRS. Follows facility and service infection control policies.

Qualifications

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements:

• English Language Proficiency: A candidate will not be appointed under authority of 38 U.S.C. chapters 74 or 74, to serve in a direct patient-care capacity in VHA who is not proficient in written and spoken English.
• Experience: Six months of experience comparable to the next lower level which demonstrates the knowledge, skills and abilities related to the duties of the position to be filled OR
• Education: Successful completion of two academic years above high school leading to an associate degree or a bachelor's degree with at least 12 semester hours in courses related to the position OR
• Experience/Education Combination. Equivalent combinations of experience and education are qualifying. An example of a combination of experience/education is three months of experience comparable to the next lower level which demonstrates the knowledge, skills and abilities related to the duties of the position to be filled and one year above high school with a minimum of 6 semester hours related to the health care industry.

Grade Determinations:

HTA, GS-05

Experience. One year of experience comparable to the next lower level which demonstrates the knowledge, skills and abilities related to the duties of the position to be filled.
OR
Education. Successful completion of four academic years above high school leading to a bachelor's degree with at least 24 semester hours in courses related to the position or a bachelor's degree in a major field of study appropriate to the functions of the occupation.

Demonstrated Knowledge, Skills, Abilities.
In addition to meeting the experience or educational requirements for this grade level, the candidate must fully demonstrate the following KSAs:
(a) Knowledge of anatomy of the head and neck.
(b) Ability to communicate clearly orally and in writing.
(c) Knowledge of basic hearing assistive technologies.
(d) Knowledge of basic infection control procedures and guidelines.
(e) Ability to maintain stock and supply level inventories.
(f) Skill in using basic computer software such as email, spreadsheet and word processing.

Assignment. This is a developmental position. The HTA at this level works independently under the direction of a licensed audiologist. Assignments associated with this position include, but are not limited to answering and screening calls from patients regarding audiology needs; assisting the audiologist with patient assessment and treatment; assisting with walk-in appointments; processing incoming devices from patients with concerns related to their hearing aids or hearing assistive technology; and preparing and charging (if required) hearing aids and assistive devices for delivery. The health technician must adhere to the audiology clinic policy and standard operating procedures for infection control and cleaning, sterilization and disposition of RME. The health technician maintains a comprehensive supply and equipment tracking system to include: monitoring stock of RME and consumable items; ensuring proper inventory levels to complete the daily tasks; prioritizing the acquisition of all supplies and equipment with regard to date of expiration; maintaining proper levels of mailing/shipping supplies; preparing mailing and shipping requests for items including but not limited to: hearing aid and hearing assistive technology repairs, ear mold orders and return for credit items; and maintaining loaner hearing aid inventory.

HTA, GS-06
Experience: Completion of one year of progressive experience and/or experience equivalent to the next lower grade level (GS-05) directly related to the position being filled; and be able to demonstrate the following knowledge, skills, and abilities (KSAs) below:
(a) Knowledge of normal and abnormal ear anatomy.
(b) Knowledge of hearing physiology and function to educate patients and families.
(c) Knowledge of hearing aids, hearing assistive technology, hearing aid manufacturers and manufacturer software.
(d) Ability to solve problems or make decisions regarding hearing aid, hearing assistive technology and patient care, consistent with the documented and co-signed plan of care under the supervision of an audiologist.
(e) Ability to prepare patients for testing procedures.
(f) Ability to document and code patient procedures.

Assignment. Employees at this grade level serve as a full performance level HTA. The HTA at this level works independently under the direction of a licensed audiologist. Assignments associated with this position include, but are not limited to: completing visual and auditory checks of hearing aids and hearing assistive technology; repairing or returning hearing aids to the factory; restoring hearing aid or hearing assistive technology settings after repair or replacement; and ordering, registering, certifying, issuing and tracking prosthetic devices.

Job Type: Full-time

Pay: $37,990.00 - $55,051.00 per year

Benefits:

• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Salary : $37,990 - $55,051