Job Description
This
position is responsible for triage, facilitation, and problem-solving of all
referrals and faxes received for OHSU from external sources. This position
ensures that all incoming referrals are processed according to OHSU standards
and procedures. The incumbent spends most of their day receiving incoming
referrals to OHSU from external providers in the community. With a high degree
of attention to detail, this incumbent ensures that all items received are
accurate and complete. They use department policies and procedures to enter the
referral into Epic (OHSU’s chosen EMR). Once in Epic the referral routes to the
appropriate clinic New Patient To Schedule work queue. This position is
responsible for not only the initial data entry but also identifying challenges
and barriers for our patients through this process. This position communicates
with patients, referring providers and other clinicians to ensure we have the
most up to date and accurate information to schedule the referral. This
position initiates the first request for medical records in support of the
referral and patient care. This position will also support the Connected Care
Center.
A
successful incumbent is one who enjoys a high level of data entry work while
paying very close attention to details. They are able to provide clear feedback
to the manager about challenges and barriers experienced in the process. They
offer ideas for solutions. They always keep the patient as the focus. This
candidate would find great success in knowing that each referral entered and
worked each day was directly making a difference in a patient’s life.
This
position serves as a member of the Ambulatory Access Services department, which
is responsible to support the systems and operations of ambulatory practices,
professional service and hospital departments.
Workflows
supported by the AAS department include: patient appointment scheduling, new
patient visit preparation, referrals entry and triage. The department supports
its customers in workflows that start when the external referral is received to
when the patient initially calls to obtain services, through their arrival in
clinic.
Responsibilities
Qualifications
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