Night manager

Join a team of more than 32,000 team members, comprised of our home office and over 229 clubs and 7 distribution centers. We’re committed to delivering value and convenience to our Members, helping them save every day on everything they need for their family and home. BJ’s Wholesale Club offers a collaborative, team-oriented environment where all team members can learn, grow and excel.

Job Summary

Responsible for providing leadership and direction around club merchandising, ensuring merchandise is available for sale in proper quantities throughout the store, delivering a positive service experience to members, overseeing and directing the work of merchandise department team members. Acts as a key holder for the club.

The Night Manager is responsible to function as the Manager on Duty (MOD) as assigned. While MOD, the Night Manager has responsibility to manage the entire Club, including all Club departments, to address any and all concerns brought to the MOD’s attention, and to escalate any concerns, as appropriate.

Leadership:

• Know their business/business acumen. Exhibit strategic thinking and sound decision-making thorough knowledge and utilization of business data.
• Lead through change. Model leadership competencies, build credibility and act as a champion for business growth.
• Communicate effectively. Provide the information teams require to be successful.
• Build high performing teams by creating a culture of collaboration. Provide honest and timely direction, follow up and feedback that will drive business results and support team member engagement.
• Deliver results. Execute business expectations within expected timeframes by setting clear expectations, utilizing follow up and accountability.

Team Members:

• Teach, coach and lead through the club level training process. Support team member engagement within all areas of responsibility to enable the application of policies, procedures and compliance.
• Drive a culture of development, strategic thinking and acting, ethical decision making and engagement. Lead with the team member and member in mind to address any and all concerns and to escalate any concerns, as appropriate.
• Ensure a safe and positive environment and experience for the team members.
• Embrace inclusion and diversity, by working together with collaboration and respect. Acknowledge team member success, work as a team to achieve goals, identify and retain top talent.

Members:

• Guarantee service excellence through all points of contact.
• Set service standard expectations for all team members. Provide team support and empowerment to resolve every member concern.
• Ensure a safe and positive environment and experience for the members.
• Daily commitment to GOLD Member Standards
  • Greet, Anticipate, Appreciate (GAA)
  • Fast, Friendly Full, Fresh, Clean

Club Standards: Lead teams to deliver GOLD club standards daily.

• Define and model GOLD- Grand opening look daily
  • All items stocked and promotional plans executed
  • Maintain visible accurate signage
  • Clean and organized, inside and out
  • Perishable areas stocked and rotated with cold chain maintained

Know Your Business:

• Acquire a deep knowledge of key metrics and reporting for total club and department performance
• Drive performance and profitability by using reporting to identify trends and areas of opportunity
• Have the foresight to see a breakdown in process and correct it before it negatively impacts club performance metrics
• Communicate a simple message to your team on the connection between consistent operational performance and achieving club financial targets

Major Tasks, Responsibilities, and Key Accountabilities

• Collaborates with Assistant Club Manager to develop effective and productive merchandising teams through selection, training, managing, evaluating performance, coaching, motivating, and disciplining, when necessary.
• Leads the Zone Lead merchandising team to manage merchandise display and signing processes.
• Be involved with onboarding process of new team members.
• Communicates with managers regarding staffing levels and team member performance.
• Ensures merchandise is properly displayed and has appropriate signage. Ensures merchandise is available for sale in proper quantities throughout the store.
• Follows and executes company directives related to merchandising, resets, and sales initiatives within the allotted time. Ensure sales floor standards are maintained.
• Recommends merchandising changes to enhance sales.
• Responsible for the proper maintenance and working order of the building and equipment.
• Serve as the designated forklift trainer for the club.
• Operates a forklift in a safe and efficient manner. Inspects forklifts prior to use and follows established safety standards.
• Ensures that all team members follow safety and sanitation guidelines. Validates steel and pallet safety walks and addresses and communicates any identified safety concerns in a timely manner.
• Responsible for steel and pallet safety.
• Responsible for opening the cash office.
• Maintains all club policies and procedures.
• Performs other duties as assigned, including working in other departments as needed.
• Regular, predictable, full attendance is an essential function of this job.

Qualifications

• Basic computer knowledge (MS Word, MS Excel, Email) required.
• High school diploma, college degree, and/or big box wholesale, retail, grocery and/or management experience is preferred.
• Valid Driver’s License required.
• Forklift operator required.
• Prior forklift operating and merchandising experience preferred, but not required.
• At least 18 years of age.
• Must successfully complete required training and certification processes.
• Must demonstrate leadership capabilities, including supervising team members, training team members, and driving and communicating results.
• Demonstrated leadership capabilities, including managing/supervising cross-functional teams, training team members, and driving and communicating results. Able to own and deliver against strategic initiatives and objectives.
• Open shift availability required.

Job Conditions

• Most of the time is spent standing and moving about continuously on hard surfaces. Frequent need to position oneself to examine and/or scan merchandise, as well as to bend, climb, crawl, kneel, push, pull, reach, move side to side, stoop, and climb ladders/step stools. Requires use of a pallet jack to pull and push pallets. Requires operating a forklift.
• Frequently requires lifting objects up to 30 pounds. May require lifting and moving heavy and/or awkward objects more than 30 pounds with assistance.
• Usually perform job in a comfortable environment surrounded by moving machinery and/or loud equipment that may require shouting in order to be heard. Occasional exposure to temperature extremes in freezer or cooler units. There may be occasional exposure to company approved chemicals and cleaning agents.