Product-Process Trainer II

LOCATION

Hybrid work from our Overland Park, KS; Atlanta, GA; or Jacksonville, FL office is required with flexibility to work remote up to 2 days per week

• New clients as part of new conversions, conversion-merger and acquisition projects;
• Existing clients who require refresher training or need to train new employees; and/or
• Black Knight employees who support the product

• Conducts training needs assessments to understand characteristics and skill level of learners, the job setting, and to identify the processes and tasks performed by system users
• Determines appropriate instructional strategy based on results of needs assessment
• Designs, modifies, or develops instructional
• materials for multiple training modalities including traditional instructor-led classes, web based/virtual classes, and job-aids
• Conducts traditional classroom or web-based training sessions, using effective presentation skills, verbal communication skills, and classroom management skills at Black Knight facilities or client locations
• Assesses training outcomes by soliciting and reviewing feedback and evaluation of classes taught
• For systems/products trained, reviews system/software documentation from product development teams, such as release notes, system requirements, system design specifications, technical and functional system design, configuration control requirements, etc. to understand and stay current on systems changes; enhances system knowledge through hands-on practice using test banks
• Develops and manages content and parameters of training banks including account and scenario setup, product definition across multiple applications, and security
• Ability and willingness to provide a multitude of training methodologies including remote webinars and live in-person and onsite training
• Manages and completes all aspects of training projects including:
  • Review of Statement of Work and other contractual client documents relevant to training services for assigned projects
  • Communication with clients
  • Works with implementation and client relationship teams to understand client's business needs, adapts training context and content accordingly
  • Scheduling and travel planning
  • Status and expense reporting
  • Follow-up and issue resolution
  • Resets all parameters of training bank including student and demonstration accounts, user IDs, and passwords based on requirements for next class.
• Stays current on relevant trends within the financial services industries (e.g., banking, wealth management, insurance, regulatory) as they pertain to Black Knight products and services and specific assignments.
• Some travel required up to 30%
• Performs other related duties as assigned.

Three plus (3 ) years relevant work experience

• Thorough, detailed industry knowledge of and expertise in training methodologies
• Proficiency with learning management systems and video content creation
• Effective presentation and interpersonal skills
• Understanding of, and ability to demonstrate, adult education principles and techniques
• Classroom/project management
• Strong verbal and written communication skills; clear, tactful, and constructive
• Proficient with technology and industry relevant tools and processes
• Customer service skills; understanding and focusing on clients' needs; establishing credibility; and building positive, professional, relationships with clients
• Team skills, including ability to establish and maintain effective working relationships with all levels within organization, internally and externally
• Strong time management/leadership skills
• Analytical, problem-solving skills and strong attention to detail
• Project management skills; ability to prioritize and complete tasks
• Flexibility, versatility, dependability

ICE carefully considers multiple factors to determine compensation, including a candidate's education, training, specialty, experience, and work location. The base salary (exempt) or hourly rate (non-exempt) is just one component of the total rewards package offered to our employees, including potential bonus or commission eligibility, insurance (medical/dental/vision/life/disability), matching 401(k) plan and matching employee stock purchase plan

ICE is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, and protected veteran or military family status. Our employees' diversity is our strength, and when we embrace our differences, it makes us better and brighter. ICEs commitment to inclusion is at the core of who we are, and motivates us in how we do business each and every day.