Job Posting for Customer Service Representative - Pocatello, ID at BlackHawk Industrial
Position is on-site in Pocatello, ID***
WHO ARE WE: BlackHawk Industrial provides you with the highest quality industrial products and equipment, offering manufacturing services while creating innovative engineered supply solutions. We truly believe in the importance of the local relationships with the customers we service. Our employees have fun every day exceeding the expectations of our customers, suppliers, and shareholders. We distinguish ourselves as the #1 choice of industrial manufacturers who are in need of Technical Service and Production Savings.
We are BIG ENOUGH TO SERVE, and SMALL ENOUGH TO CARE.
SUMMARY: The Customer Service Representative is responsible for the daily tasks related to all customer accounts and Account Manager needs. The Customer Service Representative communicates and coordinates with suppliers and Account Managers, while providing quality customer service.
Essential Duties And Responsibilities
Personally exhibits , recruits and coach's associate’s consistent with Core Behaviors
Responsible for promoting culture of safety
Respond appropriately and in a timely manner to all customers and Account Manager incoming communications.
Analyze and assess customer needs completely and accurately with efficiency.
Work with suppliers and Account Managers to identify , source, and pric e appropriate product solutions and provide quotes for product solutions per OS ticket and other BHID response time guidelines.
Process customer orders, Return Material Authorizations and Guaranteed Test Orders and purchase materials to fill customer orders.
Review and maintain P21 portals daily for potential late orders, Return Material Authorizations , items not on a PO and unapproved orders.
Identify and resolve root cause issues by working and communicating with responsibl e cross functional teams to minimize repetition of the original issue.
Develop a detailed working knowledge of Blackhawk pol icies, procedures and practices.
M aintain a deep understanding of the BHID systems (including P21, OS ticket, CribMaster, Autocrib , etc.), suppliers’ systems/websites and usage of those systems .
Perform all work in accordance with the company prescribed ISO processes and procedures utilizing appropriate company systems.
Perform other duties as assigned
Perform work in accordance with ISO processes and procedures
Qualifications
Excellent written and verbal communications skills utilizing phone, email and instant message.
Excellent critical thinking skills to analyze and solve problems.
Diligen t and detail oriented.
Ability to manage multi ple tasks, shift gears to react to urgent scenarios and meet daily deadlines.
Proficient in and comfortable with basic computer operation. Ability to learn new software programs as a user.
Ability to learn and apply experience with vending platforms (CribMaster, Autocrib , etc.)
Experience in industrial field, B2B sales and/customer service.
Supervisory Responsibilities
No direct supervisory responsibility.
EDUC ATION And/or EXPERIENCE
High school diploma or equivalent required.
Minimum of 1 year's previous experience in customer service or inside sales preferred.
Experience in cutting tools, abrasives and MRO areas preferred.
Experience with Microsoft office suite required .
Certificates, Licenses, Registrations
None required
Work Environment
Employee is regularly required to speak and understand English, stand, walk, sit, use hand to finger, handle or feel objects, tools or controls; reach with hands and arms. Employees are required to use computers and other equipment.
Employee frequently lifts and/or moves up to _ 50 _ pounds. Specific vision abilities include close vision and the ability to clearly focus vision.
Employee Assistance Program (EAP) – Includes concierge services and travel assistance .
Paid Time Off
Holiday Paid Time Off
Gym Reimbursement
Quarterly Wellness challenge with a chance to will money or prizes
Tuition Reimbursement – after 1 year of employment
BlackHawk Industrial is an Equal Opportunity Employer
BHID policy requires all potential employees to undergo pre-employment background and drug screening. This is a standard procedure we follow to ensure a safe and productive work environment.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
Sign up to receive alerts about other jobs that are on the Customer Service Representative - Pocatello, ID career path.
Click the checkbox next to the jobs that you are interested in.
Sign up to receive alerts about other jobs with skills like those required for the Customer Service Representative - Pocatello, ID.
Click the checkbox next to the jobs that you are interested in.
Not the job you're looking for? Here are some other Customer Service Representative - Pocatello, ID jobs in the Pocatello, ID area that may be a better fit.
We don't have any other Customer Service Representative - Pocatello, ID jobs in the Pocatello, ID area right now.