What are the responsibilities and job description for the Account Manager II position at Blackhawk Network?
About Blackhawk Network
At Blackhawk Network, we shape the future of global branded payments through the prepaid products, technologies and network that connect brands and people. Our collaborative innovation and scalable, security-minded solutions help our partners to increase reach, loyalty and revenue. We believe our future holds great things for Blackhawk Network and its partners. We believe that together, we can shape the future. Our beliefs? Win as one team, be innovative, global excellence and be inspiring!
Overview
This role will be the point person for assigned accounts. You will have direct client interaction with and will be responsible for the administration and execution of the Closed Loop gift program for local and regional clients. As an Account Manager, you will be responsible for the day-to-day client support including but not limited to onboarding new partners and maximizing personal portfolio for existing clients. You will lead the launch and implementation within Brick-and-Mortar, Digital, and B2B channels. This position reports into a Sr. Manager of Account Management.
Responsibilities
Client Service
- Provide accurate and timely responses to client requests.
- Lead new partner onboardings with Implementation and various platform teams
- Lead client conference calls and client-related internal meetings
Account Management
- Scrutinize sales forecasts and analyze business performance
- Maximize portfolio growth through marketing and identifying expansion opportunities within brick and mortar, digital and B2B channels.
- Liaise between cross functional departments such as Customer Service, Settlement, Engineering, and Implementation departments.
- Track progress and make strategic decisions on product distribution, including new product setup, product swaps, fulfilment, and product discontinuations
- Cross-sell partners on new initiatives that Blackhawk secures such as “Happy! Card” and new distribution outlets.
Reporting, Invoicing, Catalog management and Customer Service
- Run custom reports to examine business trends and make recommendations for product growth
- Cross functional contact for all back-office issues – report, monitor, escalate and resolve
- Manage partner catalogs (new content, OOS, etc.)
- Partner with CS to ensure that all Clients issues are being addressed within SLA’s
Other
- All other duties as assigned
Qualifications
- Bachelor’s Degree preferred or equivalent experience.
- 2 Years Account Management / Client Services Experience
- Proficient in MS Outlook, Word, Excel, and PowerPoint
- Comfortable with complex product concepts that are not fully vetted
- Ability to effectively communicate with business contacts, peers, and senior management
- Excellent written and verbal communication skills
- Excellent Organizational skills
- Solid ability to prioritize multiple projects on tight deadlines
- Demonstrate initiative and ability to make decisions
- Problem solving, analytical and critical thinking skills
- Proven presentation skills
- Experience in mentoring others
- Ability to influence cross-functionally
- Ability to work in a fast-paced, team-oriented work environment
- Travel less than 5% of time
EEO Statement
Blackhawk Network provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Blackhawk Network believes that diversity leads to strength. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
