What are the responsibilities and job description for the Help Desk Representative Tier 1- Temporary Part-time position at Blackwood Campus?
- Respond to requests for technical assistance in person, via phone, electronically
- Diagnose and resolve technical hardware and software issues
- Rresearch questions using available information resources
- Advise user on appropriate action
- Follow standard help desk procedures
- Log all help desk interactions
- Administer help desk software
- Redirect problems to appropriate resource
- Identify and escalate situations requiring urgent attention
- Track and route problems and requests and document resolutions
- Prepare activity reports
- Stay current with system information, changes and updates
- Associates degree or equivalent work experience
- Proven customer support experience
- Oral and written communication skills
- Excellent interpersonal skills with a focus on customer service.
- Working knowledge of fundamental operations of relevant software, hardware and other equipment
- Knowledge of relevant call tracking applications
- Ability to work collaboratively in a team environment.
Salary : $15
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