Service Advisor

If you can commit to and live with the following principles, then you are the type of person who will be successful and help our company thrive. If you feel this level of engagement is not right for you or that you’re not willing or able to participate with us at this level, we are not a good fit for you.

Our expectation is that you will take the steps necessary to do what you say you are going to do and be accountable for your actions. This is The Fulenwider Way, how we conduct our business.

We understand that not every person is ready for this level of performance, and we appreciate the honesty of those who decide this is not the right place for them. On the other hand, you would make an ideal candidate to join our team if you are willing to commit to the following:

BE EXPERT in your field

• We master our craft and constantly improve
• We train hard—factory training/certification is required
• We fix the system, not the symptom

BE NICE

• We go BIG—Begin in Gratitude
• We follow the 20-foot rule
• We say please, thank you, and you’re welcome
• We lead and never point directions
• We give living room treatment—especially to our teammates and their families
• We communicate—call/email/text people back

DO the RIGHT thing without respect to profit

• We give customers and others the benefit of the doubt—we put ourselves in their shoes and feel their inconvenience
• We don’t let profit or loss determine how we care for a customer
• We don’t let outsiders (like manufacturers and banks) determine how we treat OUR customers
• We fix problems quickly, because that makes the happiest customers

Benefits

• Medical, Dental & Vision Insurance 
• 401K Match 
• Paid time off 
• Short/Long Term Disability
• Life Insurance 
• Growth opportunities 
• Paid Training
• Employee vehicle purchase plans
• Long term job security
• Discounts on products and services

Responsibilities

•  Set, confirm, and prepare for appointments with customers to expedite their service experience
• Greet customers in a timely and friendly manner
• Determine vehicle needs based on customer information and a vehicle walk-around
• Use a consultative selling process to assist customers in planning for on-going required maintenance of their vehicle
• Produce repair orders for customers with full transparency including cost and time estimates
• Communicate frequently with technicians and parts associates to ensure timely completion of work
• Follow-up with customers on the status of their vehicle, based on how the customer wants to be informed
• Create a great vehicle delivery experience for the customer
• Follow up with customers to ensure satisfaction
• Set and achieve targeted sales goals
• Gain superior product knowledge to effectively help customers with service maintenance requirements and warranty information
• Provide an exceptional customer experience to drive loyalty

Qualifications

• High School diploma or equivalent
• Proven ability to provide an exceptional customer experience
• Ability to set and achieve targeted goals
• Ability to thrive in a fast-paced environment with many priorities
• Prior sales experience preferred, but not required
• Demonstrated communication and interpersonal skills
• Organization and follow-up skills
• Experience and desire to work with technology
• Valid in-state driver’s license and have and maintain an acceptable, safe driving record

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.