Membership Desk Lead

FLSA Classification: Nonexempt
Salary Grade: $17/hr
Reports to: Membership Manager
Department: Development

The Blank Park Zoo in Des Moines, Iowa is a non-profit organization and home to more than 2,800 animals representing nearly 240 species of mammals, birds, reptiles, amphibians and fish, and is fully accredited by the Association of Zoos and Aquariums. The mission of the Blank Park Zoo is to inspire an appreciation of the natural world through conservation, education, research and recreation.

Position Purpose

The Membership Desk Lead is positioned at the Membership Desk in the admissions lobby, and is responsible for sales of memberships both in person and over the phone, assisting all guests with questions and concerns, occasional database entry and management, and providing backup support for guest services staff.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Process sales of memberships, donations, behind-the-scenes tours and other daily transactions.
• Answer the membership hotline, membership emails (on the weekends) and general reception line to assist guests with questions.
• Assist members in inquiries regarding digital membership cards, upgrades, and all other membership related issues.
• Assist in leading Behind-the-Scenes tours.
• Provide backup support to front admissions staff with checking guests in and selling tickets.
• Occasionally enter online membership sales or combo sales sent from SCI and LHF.
• Occasionally assist with Community Presence Events.
• Assist with donation calls and pick-up pertaining to fundraising events.
• Assist with Member Events – this includes set up, tear down, check in and clean up.
• Assist manager in other special tasks and projects as assigned.
• Other duties as assigned related to the overall success of the Development Department.
• Must be competent in cash handling, making change, computer literacy, and understand basic software (Word, Excel, Google Drive, etc.)

Competencies

• Resourceful – Able to learn and excel at understanding new programs and software, and utilize them simultaneously.
• Flexible – Ability to handle a flexible workload with a variety of assignments while also maintaining composure in an environment that can be stressful.
• Independent – Must be able to operate independently, exercise initiative and demonstrate capacity for detail and good judgement.
• Positive – Must be an effective team member that is able to establish professional working relationships and maintain a productive outlook.
• Communicator – Ability to communicate clearly, both verbally and in writing as well as have effective listening skills.
• Critical Thinker – Ability to make decisions while under pressure or solve complex problems that arise daily.
• Innovative – Ability to propose solutions to areas of concern.
• Efficient – Ability to complete task in a thorough and timely manner, with accuracy.
• Customer-oriented – Always exercises professional customer service skills. This position requires interaction with many different kinds of people and situations.
• Team Player – Collaborates with area supervisor and team to achieve common goals.

Supervisory/Management Responsibilities

None

Work Environment

While performing the duties of the job, the incumbent is regularly required to sit and work at a desk for extended periods of time, stand, walk, and utilize manual dexterity to use computer mouse and keyboard and other office equipment. The incumbent may be exposed to loud noise and may be required to be outside for brief periods of time.

Physical Requirements

The physical requirements described are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to successfully perform the essential functions.

Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like.

• Never Occasionally Constantly

• Never Occasionally Constantly

Never Occasionally Constantly

Tasting or smelling.

• Never Occasionally Constantly

Vision

Required education and experience

• POS and cash handing experience.
• Intermediate word processing skills.
• Working knowledge of Microsoft Office required.
• Customer service experience required.
• High School diploma or equivalent.

Additional eligibility requirements

• Must be able to maintain work hours that will serve the needs of the Blank Park Zoo including occasional nights and weekends.
• Must be able to maintain a calm and professional demeanor in all situations such as emergencies or guest interactions.

Licenses/Certifications

• First Aid/CPR Training or ability to obtain.
  

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Affirmative Action/EEO statement

Blank Park Zoo is an equal opportunity employer and give employment and promotional consideration without regard to race, color, sex, religion, age, disability, disabled veterans, veterans of the Vietnam era, and any other protected class as required by local, state, or federal law. We seek applicants for employment who are dedicated, hardworking and seek fulfilling employment. In return Blank Park Zoo offers competitive income, benefits, and an excellent working environment.

To apply, click here.