Customer Liaison

Description

Position Summary

Responsibilities include the administration of customer driven sales within an assigned area to achieve set sales goals using various and creative techniques, including but not limited to presenting our products and services to potential customers, identifying specific consumer characteristics, and recommending ways to promote and sell our products. 

Primary Responsibilities

• Must have strong communication, interpersonal, and problem-solving skills 
• Acting as primary point of contact, answering their questions, and addressing their concerns
• Building and maintaining relationships with customers, ensuring they are satisfied with the company’s products or services
• Identifying and addressing any issues or problems that customers may have and working to find solutions
• Gathering and analyzing client feedback to inform business decisions and strategies 
• Principal point of contact for existing and potential customers within assigned territory
• Develop, maintain, and ensure customer retention and business relationships
• Providing customers with information and resources, such as brochures, price lists, and product samples 
• Determine and implement efficient lead generation strategies to identify prospective customers and identify new markets to increase business and execute all sales closing techniques to achieve sales objectives and maintain a record of consumer sales
• Keeping accurate and detailed records of customer interactions, including contact information and communication history 
• Participate in various home shows, trade shows, gallery events, and other large events, prepare and present company product and service information to event participants
• Keep up to date on current market changes and trends, maintain strong understanding of product, services and social media technology
• Always ensure appropriate representation of the company to customers and assist to resolve all customer issues on products, prices, and mode of payment 
• Other duties as assigned by the Regional Manager

Supervisory Responsibilities

• This position has no supervision responsibilities

Requirements

Qualifications

Below are necessary skills, knowledge and abilities required for achieving performance expectations related to this position. Reasonable accommodations may be made to permit individuals with disabilities to perform the necessary functions.

• Education/Experience
• Minimum of High School diploma or equivalent required
• Customer service experience required
• Minimum 1 year networking, market or sales required
• A college degree in business, marketing, or communications preferred
• Cabinetry and countertop knowledge preferred
• Language, Communication, and Interpersonal Skills
• Extensive verbal and written communication skills
• Persuasion, negotiation and closing skills required
• Able to understand and follow verbal and written instructions
• Able to accurately direct questions to the appropriate person
• Goal oriented
• Detail oriented
• Strong organizational skill with ability to carry out tasks with minimal supervision
• Mathematical Skills and Reasoning Ability
• Critical thinking skills
• Troubleshooting skills
• Computer Knowledge and Technical Skills
• Up to date with latest social media platforms
• Exceptional computer skills
• Working knowledge of standard office software and other required software
• Driving Requirements
• N/A
• Physical Demands
• Required to sit and stand throughout the day 
• Lift and/or carry (up to 50#) sporadically
• Kneel, bend, balance, squat, twist, push, and pull
• Walk up/downstairs throughout the workday
• Use of fine dexterity, talk, listen, read documents, use of computers
• Observe work environment

Work Environment

• Requires ability to adapt to constant change with the customer, environment, and surroundings
• May be exposed to varying temperatures and conditions
• Routine use of standard office equipment (computers, phones, copiers, filing cabinets)
• Expected to maintain a high level of safety awareness in all situations

Complexity of Duties

• Must have ability to work independently with minimum supervision; multi-task; and work under high stress or pressure situations with tight deadlines  
• Possess strong attention to detail; professional demeanor and projection of appropriate professional image; and excellent customer service skills.  
• Must be assertive, motivated, flexible, reliable and be able to work independently or with a team.

Schedule and Travel Requirements

• Frequent traveling
• 1st Shift – may require flexibility to schedule as outlined by the Regional Manager

Company Assigned Equipment

• iPhone
• iPad
• Company Credit Card
• Company provided vehicle

Salary : $17 - $25