Principal, Title Operations

Job Summary 

The Principal, Title Operations role manages operational process improvement, workflow creation and validation, and initiative development and management. 

Scope/Responsibilities: Subject matter expert with a focus on workflow creation, metrics management, initiative and project management in support of operational goals.  Acts as a knowledge resource for a variety of internal customers. 

Essential Job Functions

• Demonstrate a strong understanding of organization’s business model and competitive/benchmark landscape; recommend and drive best practice adoption 
• Analyze system configuration for accuracy and process improvement opportunities 
• Prioritize and handle multiple projects. 
• Implements operational efficiency improvements which may include, but are not limited to, standardization of systems, workflow management and customer satisfaction. 
• Ability to create and apply policies and procedures across the Origination, Default and Equity title space 
• Excellent communication skills including speaking and writing skills 
• Demonstrated competency in managing and executing strategic plans 
• Ability to learn needs of a wide range of employees while driving team performance, monitoring results and appropriately allocating resources 
• Understanding of metrics/dashboards that drive an environment and culture of continuous improvement 
• Possesses problem-solving, collaboration, critical thinking, team building, and presentation skills 
• Results oriented and solution thinking with time management and project management skills 
• Displays leadership skills, leading by example, driving employee commitment through actions, and empowering employees to reach their full potential 

Knowledge, Skill, Abilities 

•  Graduation from a 4-year college or university preferred; major course work in a discipline related to the requirements of the position preferred. 
• Proficiency in Microsoft PowerPoint and Word 
• Seven years’ related experience in system management or mortgage related field. 
• Experience with Title / Settlement system workflow configuration 

Benefits 

• Comprehensive health benefits
• 401K option with company match 
• Wellness benefits 
• 16 weeks of paid parental leave
• 14 paid holidays 
• Accrued PTO up to 16 days a year