What are the responsibilities and job description for the Front Office Manager position at Bliss Pet Resort & Spa- Prosper?
Job Summary:
Our company is seeking a highly organized and customer-oriented Front Office Manager to oversee the daily operations of our front desk. The preferred applicant must possess exceptional communication skills with strong leadership and problem-solving skills. The focus of the role is to ensure that our guests have a positive and memorable experience from check-in to check-out. This role is very hands-on with the pets in our care!
Duties:
- Create and implement front office policies and procedures to ensure efficient and effective operations.
- Manage guest reservations, check-ins, and check-outs to ensure timely and accurate processing.
- Respond promptly and appropriately to guest inquiries, complaints, and requests to resolve any issues and ensure guest satisfaction.
- Maintain accurate and up-to-date records, including guest information and financial transactions.
- Prepare daily reports and analyze data to identify trends and areas for improvement.
- Maintain inventory of office supplies and equipment and order supplies as needed.
- Ensure the front desk area is clean, organized, and presentable at all times.
- Manage and supervise the front desk staff to ensure smooth operations and provide excellent customer service.
- Ability to lift up to 50 lbs
- The physical demands include, but are not limited to, standing, sitting, walking, lifting, carrying, reaching, handling, kneeling, crouching and bending
- An average shift is 6:45am-6:30pm
Experience:
- Minimum of two years of previous experience in a similar role
- Excellent communication and interpersonal skills, both written and verbal
- Strong leadership and problem-solving skills
- Capability to manage multiple assignments and deadlines with effective prioritization
- Strong working knowledge of computer systems, including Microsoft Office
- Positive attitude, excellent work ethic, and ability to adapt to change
- Strong attention to detail and ability to maintain confidentiality
- Capacity to work non-traditional schedules, such as weekends and holidays
Join our team as a Front Office Manager and enjoy a rewarding career in the pet hospitality industry. Apply today to be part of our dedicated team!
Job Type: Full-time
Pay: $17.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- Flexible schedule
- Paid time off
Schedule:
- 10 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Work setting:
- In-person
Experience:
- Reception: 2 years (Preferred)
Ability to Relocate:
- Prosper, TX 75078: Relocate before starting work (Required)
Work Location: In person
Salary : $17 - $20