ServiceNow Administrator

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Job Description:

Blizzard Entertainment is seeking an enthusiastic ServiceNow Administrator to join our Corporate Applications group in Irvine, CA. As a ServiceNow Administrator, you will be responsible for supporting the business in the daily operations of the platform and providing further value by implementing new features, such as those pertaining to service catalogs, workflows, and knowledge.

If you are excited to problem solve in a fast-paced environment where you can see the impact of your efforts, Blizzard is the place for you!

Are you up for the challenge?

Covid-19 Hiring Update: We’ve transitioned to a work-from-home model and we’re continuing to interview and hire during this time. This role is expected to begin as a remote position. We understand each person’s circumstances may be unique and will work with you to explore possible interim options.

Responsibilities

• Perform day-to-day administration of the ServiceNow platform
• Create, monitor, modify, and publish catalog items and workflows with approvals
• Provide ServiceNow configuration and customization assistance including, but not limited to: data imports, custom scripting and third party software integrations
• Participate in the installation and testing of updates and new releases
• Maintain, author, and customize knowledge articles and knowledge bases
• Maintain business services and configuration items in ServiceNow
• Maintain Service Level Agreement (SLA) and monitor SLA workflows

Requirements

• Bachelor’s degree or equivalent work experience.
• 2 years of ServiceNow System Administration experience in an enterprise environment.
• Experience in implementing ServiceNow processes and functions.
• Familiarity with JavaScript
• Understanding and experience with agile software development methodologies
• Working knowledge of relational databases.
• Experience with IT Service Management, Service Desk, and Change Management processes.
• Understanding of ITIL methodologies

Pluses

• ServiceNow certifications: Certified System Administrator, Certificated Application Developer
• ServiceNow courses: System Administration Advanced, Automated Test Framework (ATF) Fundamentals
• Certification with ITIL Frameworks
• Experience working with Product Design groups
• Video game industry experience
• Passion for Blizzard games

Blizzard Entertainment is a global company committed to growing our employees along with the business. We offer generous benefits and perks with an eye on providing true work / life balance. We've worked hard to champion an intensely collaborative and creative environment, a diverse and inclusive employee culture, and training and opportunity for professional growth. Our people are everything. Our core values are real, and our mission has never changed.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are dedicated to creating the most epic entertainment experiences‚ ever. Join us!