What are the responsibilities and job description for the Customer Engagement Associate position at Blue Arrow?
Job Title: Customer Engagement Associate
Salary :25k with bonus scheme (on average 5k bonus)
Location: Office in Newbury Monday to Thursday with home working on Friday.
Working hours: Monday to Thursday: 9-17.15 Friday 9-16 (37.5 hours a week)
Main Purpose: To support the Customer Engagement team to provide exceptional customer experiences to prospective, new and existing customers. The role will involve handling enquiries, making follow up and welcome calls to potential and new customers. Outbound calls to customer to promote the company. Deliver demos to showcase our courses and learner management system to customers.
Main Duties:
Qualifications: Ideally GCSE's above grade C to include English and ICT
minimum of 2 years sales experience
Training: No previous training or experience is required as the individual will be coached and mentored on the job although previous experience is desirable.
Skills and attributes:
Salary :25k with bonus scheme (on average 5k bonus)
Location: Office in Newbury Monday to Thursday with home working on Friday.
Working hours: Monday to Thursday: 9-17.15 Friday 9-16 (37.5 hours a week)
Main Purpose: To support the Customer Engagement team to provide exceptional customer experiences to prospective, new and existing customers. The role will involve handling enquiries, making follow up and welcome calls to potential and new customers. Outbound calls to customer to promote the company. Deliver demos to showcase our courses and learner management system to customers.
Main Duties:
- Supporting the Customer Engagement team to build new customer relationships, help secure new customer contracts and deliver excellent customer service for new and existing customers.
- Providing customer support by phone, email and our website
- Make welcome calls, follow up calls to leads, enquiries and free courses.
- Support creating new sales leads and opportunities through email and outbound calls.
- Deliver demos to prospective, new, and existing customers to 'bring to life' what the client provides.
- Undertaking research and supporting the team gain customer/market insight
- Exceptional customer service and communication skills, enthusiastic and passionate about the learning experience
- Managing a portfolio of customer contracts, ensuring they receive the highest quality service, enable continued growth and satisfaction levels.
Qualifications: Ideally GCSE's above grade C to include English and ICT
minimum of 2 years sales experience
Training: No previous training or experience is required as the individual will be coached and mentored on the job although previous experience is desirable.
Skills and attributes:
- Excellent communications skills, tenacious and highly motivated
- Able to use initiative, problem solving skills.
- Confident, excellent interpersonal skills, communicate well with people.
- Excellent office/IT skills: able to use MS word, MS excel, Google/Microsoft docs, spreadsheets, email.
- Strong literacy skills: able to construct and write emails using correct grammar and spelling.
- Strong customer service skills, customer focused and with an ability to build strong relationships and understand customer needs.
- Flexible and responsive to changing business priorities.
- Self-motivated and able to work alone.
- Organised and methodical
- Honest and trustworthy
- Willing to try new things.
- Ambitious to grow and develop the role within our company.
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