Product Support Manager - NorthEast

Blue Bird Corporation has been designing, building, selling, and servicing the world's finest school bus since 1927.  We have grown to become a billion-dollar school bus manufacturer headquartered in Macon, GA with manufacturing facilities located just 30 minutes south in Fort Valley, GA. 

JOB SUMMARY:

Responsible for achieving parts & service sales goals.  Liaison between Blue Bird Corporation and dealer / fleet parts and service departments.  Work with assigned dealer/fleet customers to develop, implement and execute Aftermarket Business Plans. Identify and report competitive market intelligence and voice of the customer feedback to drive business development opportunities.

ESSENTIAL JOB FUNCTIONS:

• Liaison between Blue Bird Corporation and its dealers in a specified geographic region.
• Assist dealers/fleet customers in developing an annual business plan designed to achieve or exceed the annual target levels
• Set sales and service business targets for dealers / fleet accounts and monitor performance metrics.
• Visit each dealer at least twice a year with most dealers being visited quarterly. Address dealer issues and concerns as required and/or develop action plans to resolve issues and concerns through assignment to other Blue Bird team members.
• Provide product, systems and sales training to dealers and end customers
• As required facilitate new dealer start-ups and dealer closures
• Provide corporate with market intelligence in order to respond to competitive threats
• Monitor dealer/fleet service operations and policies to ensure they are adhering to Blue Bird standards including:  complete market coverage (including the use of mobile service vehicles and Authorized Repair Centers), technician training certifications and facility requirements
• Monitor dealer/fleet parts operations and policies to ensure they’re adhering to Blue Bird standards including:  sales per UIO, staffing, parts delivery, use of sales flyers and the participation in BB programs such as Bonus Bucks
• Manages and administers goodwill for the respective AOR assigned 

ADDITIONAL DUTIES:

• Develop and maintain healthy, professional and productive relationship with dealer/fleet personnel.
• Communicate & share lessons learned to improve dealer performance to benchmark standards.
• Provide pricing assistance to dealers as necessary to meet competitive situations while maintaining required gross margins.
• Ability to handle diverse assignments simultaneously; work within deadline driven environment; Willing to work flexible hours often in excess of 40 hours/week.
• RPM to communicate and coordinate with the Aftermarket team on dealer/fleet initiatives to maximize the effectiveness of regional parts and service organizations.
• RPM will regularly communicate with the Regional Sales Manager (RSM)(s) to ensure prompt resolution of service issues maximizing customer service support and satisfaction levels.

KNOWLEDGE, SKILLS AND ABILITIES:

• Self-motivated, able to work in an environment with limited direct supervision
• Must be able to collaborate with co-workers in the field (Regional Sales Mgr., Director of Dealer Development, Field Service Engineer, Alternative Fuel Reps,) and at corporate (Customer Support Representatives and Blue Bird Management)
• Extensive sales or marketing experience in the replacement parts HD & MD bus or truck markets 

 EDUCATION AND/OR TRAINING:

• Bachelor’s degree or equivalent experience required
• Experience selling replacement parts directly to dealers / parts distributors
• Excellent oral and written communications are required
• Proficient in Microsoft Office including Word, Excel, Power-Point, Outlook and have the aptitude to learn quickly proprietary systems such as LN and QlikView is required 

*The specific statements shown in each section of this description are not intended to be all-inclusive.  They represent typical elements and criteria necessary to successfully perform the job.

Blue Bird’s winning culture is fueled by our ability to respect, encourage, celebrate and embrace the unique perspectives of all of our employees.  We are proud to be an Equal Opportunity and Affirmative Action employer who is committed to providing all of our employees with a work environment free of discrimination or harassment.  We base our employment decisions on business needs, job requirements and individual qualifications, without regard to race, color, national, social or ethnic origin, religion, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital status, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.  

Candidates for this position must be legally authorized to work in the United States and will be required to provide proof of employment eligibility at the time of hire.