Client Implementation Manager Internal Technical Analyst

Blue Cross Blue Shield of Arizona is a local, independent Blue Cross Blue Shield Association and a not-for-profit health insurance company headquartered in Phoenix. Founded in 1939, the company has more than 1,800 dedicated employees throughout its Phoenix, Tucson, Chandler and Flagstaff offices. Providing health insurance products, services and networks to more than 1 million Arizonans, Blue Cross Blue Shield of Arizona offers various health plans for individuals, families, and small and large businesses. Blue Cross Blue Shield of Arizona also offers Medicare supplement plans to individuals over age 65.

Blue Cross Blue Shield of Arizona helps to fulfill its mission of improving the quality of life of Arizonans by delivering a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions.

Internal use only-grade 29-30

Analyzes large group benefit information and ensures that accurate documentation is distributed to internal stakeholders in a timely manner. Manages assigned projects. Identifies and implements solutions that reduce reliance on manual efforts and promote scalability and reporting

REQUIRED QUALIFICATIONS

Required Work Experience

4 years – Experience in healthcare, business or related field

2 years – Experience with medical and/or specialty benefits

2 years – Experience in computer programming, analytics or data publishing

1 year – Experience in project management or process improvement

Required Education

High-School Diploma or GED in general field of study

Required Licenses

N/A

Required Certifications

N/A

PREFERRED QUALIFICATIONS

Preferred Work Experience

8 years – Experience in healthcare, business or related field

7 years – Experience with medical and/or specialty benefits

5 years – Experience in computer programming, analytics or data publishing

4 years – Experience in project management or process improvement

Preferred Education

Bachelor’s Degree in Business, Computer Programming or related field(s) of study

Preferred Licenses

Active, current, and unrestricted AZ Department of Insurance Life and Health Insurance License

Preferred Certifications

N/A

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

Audit group paperwork to identify contract benefits and ensure information is accurate and complete.

Ensure required paperwork and documentation is completed, reviewed and distributed to our internal partners in a timely manner.

Track status of large group paperwork from initial notice of renewal through release of paperwork through workflow systems.

Work with Benefit Book Administrators to ensure benefit book accuracy and timeliness.

Research and analyze benefit inconsistencies and coordinate with appropriate areas to make corrections.

Comprehend language and benefit changes affecting benefits and corresponding paperwork.

Participate in multi-departmental meetings and/or engage in special projects.

Develop documentation needed for internal execution of implementation tasks for new or renewing clients.

Analyze manual workflow processes and implement automated and / or data storage solutions to increase efficiencies and reduce manual interventions

Develop, program and maintain systematic auditing of various data points pertaining to benefits and administration

Train and support team members and affected matrix partners on changing needs and processes

Develop and maintain desk level documentation in connection with emerging automation or procedural changes

Manage or take a lead role in assigned projects

Invest in relationships to successfully influence and build shared goals to achieve optimal implementation results.

Provide guidance and direction for escalated issues and engage management when needed.

Ensure appropriate use of tools to track and monitor the performance of all tasks associated with a project.

Leverage technology, programming or existing licenses to improve accuracy

Back up and assist Manager of Client Implementation as needed.

Perform all other duties as assigned.

The position requires a full-time work schedule. Full-time is defined as working at least 40 hours per week, plus any additional hours as requested or as needed to meet business requirements.

REQUIRED COMPETENCIES

Required Job Skills

Strong PC proficiency

Advanced proficiency in spreadsheet and word processing

Strong attention to detail

Analysis and inductive reasoning skills

Required Professional Competencies

Maintain confidentiality and privacy

Ability to correspond with internal partners through effective written communication

Ability to orally communicate effectively in a 1-1 or group setting

Ability to identify issues and drive them to resolution

Ability to manage time effectively

Prioritize tasks and work with multiple priorities, sometimes under limited time constraints

Utilize analytical skills to support independent and effective decisions

Establish and maintain working relationships in a collaborative team environment

Strong influencing abilities to manage internal partners and ensure promised deliverables are achieved

PREFERRED COMPETENCIES

Preferred Job Skills

Familiarity with workflow systems

Detailed knowledge of benefit designs especially as it relates to Health Care Reform (ACA)

Project Management skills

Preferred Professional Competencies

Compliance and PPACA knowledge

Knowledge of a wide range of matters pertaining to the organization's sales and service operations

Preferred Leadership Experience and Competencies

Ability to take appropriate risks based upon available information

Our Commitment

BCBSAZ does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected group.

Thank You

Thank you for your interest in Blue Cross Blue Shield of Arizona. For more information on our company, see azblue.com. If interested in this position, please apply.