Admissions Manager

Description

Position Summary:

Under the administrative direction of the Chief Business Development Officer (CBDO), the Admissions Manager provides leadership and management to the Assessment Team, the Hospital Liaisons and the Intake Department and ensures the provision of efficient, safe, high quality patient care. This position has responsibility for the day-to-day operations of the department. Ensures timely response and scheduling of all referrals and initial assessments and the case management of patients under general inpatient care and provides direct patient care to include processing referrals and performing initial admission assessments.

Essential Job Functions:

1. Provides oversight, and leadership to the Admissions Department daily.
2. Serves as a resource/mentor for staff regarding clinical issues, documentation, and problem resolving.
3. Performs field evaluation for all assigned staff annually. Documents and communicates results and ensures documentation and communication of any identified performance improvement initiatives.
4. Communicates with assigned staff on a regular basis to relay organizational changes and updates, practice expectations, and policy changes.
5. Reviews and, as needed, processes referrals and to ensure appropriate documentation, communication and timely response and admission, as appropriate.
6. Participates in all department staff and leadership meetings.
7. Shares responsibility for Administrative on-call.
8. Ensures daily contact and thorough documentation for all contacts regarding each referral and assessment.
9. Provides support and guidance to assigned staff daily to facilitate efficient scheduling of assigned patients.
10. Reviews/monitors and approves time logs, including management of staff overtime, overtime requests and mileage sheets.
11. Counsels and provides constructive feedback to staff related to job performance.
12. Ensures compliance with all state, federal, Joint Commission, and other regulatory requirements.
13. Oversees monthly staffing schedule and ensures adequate staffing levels to meet the demands of referrals in a timely manner.
14. Serves as a liaison with staff, community physicians, referral sources, and community-based facilities who initiate referrals to Blue Ridge Hospice.
15. Performs initial assessments during times of limited resources, high volume, and /or high acuity.
16. Follows up with complaints, incident reports and responds timely with findings to the Quality Department.
17. Possesses and demonstrates effective interpersonal skills that promote interdisciplinary collaboration and communication.
18. Establishes therapeutic relationships with patients and families from a variety of cultural, ethnic and socioeconomic backgrounds.
19. Demonstrates visit closure and relationship termination skills. Maintains professional boundaries.
20. Practices appropriate universal precautions in all contacts with patients and employees. Follows special isolation techniques as warranted by patient diagnosis.
21. Screens and interviews new employees to ensure timely on-boarding.
22. Participates in the orientation of new members of the Interdisciplinary Group and students.
23. Ensures opportunities for assigned staff to attend seminars and in-services to maintain competency and current standards of care.
24. Participates in the development and implementation of policies, procedures, clinical protocols, documentation tools, and educational programs, as requested.
25. Must be a licensed driver with an automobile that is insured in accordance with state or organization requirements and is in good working order. Must be willing to travel the entire service area.
26. Other duties as assigned.

Qualifications

Education and Experience:

1. Licensed Registered Nurse with current VA License.
2. Three years of home/acute care experience required; two years of hospice experience preferred.
3. Strong assessment and technical skills required.
4. Management experience preferred.

Physical/Sensory/Cognitive Requirements: The requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

1. Must be able to continuously stand and walk, frequently squat, climb stairs, bend to the floor, reach over the shoulder, kneel, twist, sit, lift patients, and remain in uncomfortable positions for prolonged periods of time.
2. Must have visual acuity enough to continuously note changes in patient condition (breathing, color, and skin integrity) and to read a thermometer, sphygmomanometer dial, and other instruments.
3. Must have hearing acuity enough to auscultate BP, hear verbal instructions and communication from clients, respond to emergency alarms, and answer the telephone. 
4. Must be able to concentrate on moderate details with frequent interruptions, attend to specific functions for 10-25 minutes, remember multiple tasks and assignments over an 8-12-hour period, and understand and relate specific ideas and concepts.
5. Must be able to deal with stress, patients and their families, multiple tasks, noise, interruptions, and emotional loss, and to work cooperatively with other members of the interdisciplinary team while maintaining a pleasant and professional demeanor.
6. Must be able to lift to 50 pounds.