Dental Receptionist/Business Assistant

Dental Receptionist/Business Assistant

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Description:

A Business Assistant is responsible for maintaining the appearance and order of the dental office, as well as coordinating

patient scheduling and overall patient management. This position typically greets visitors, schedules appointments, and answers

questions for the public and other interested parties. This position will obtain and provide information regarding activities conducted

at practice or the location of departments, offices, or employees within the organization. Answer multi-line telephones and record

names of callers, the time of call, and the nature of business. They also route phone calls and inform employees of visitors' arrivals

or canceled appointments. They will type letters, reports, internal and external communications, address envelopes, cards, and

labels, file correspondence and documents, and locate and remove materials from files.

Preferred Knowledge, Skills, and Abilities:

• Working knowledge of dental practice management software (Dentrix, Eaglesoft, etc.)
• Knowledge of dental terminology.
• Understand and comply with policies and procedures associated with a ​dental practice.
• Understand and comply with HIPAA.
• Understand and comply with the HI-TECH Act of 2009.

Essential Functions:

• Express Ideas and Information in written form clearly, succinctly, accurately, and in an organized manner.
• Be organized, motivated, committed and self-directed.
• Organize and structure work for effective performance and goal attainment, set and balance priorities
• Posses a positive attitude about the practice, the service and the products sold by the practice
• Work cooperatively and collaboratively with others to achieve goals by sharing or integrating ideas, knowledge, skills, information, support, resources, and responsibilities and providing recognition as warranted.
• Anticipate or identify problems and their causes; develop and analyze potential solutions or improvements using rational and logical processes or innovative and creative approaches when needed.
• Identify own work and career interests, strengths and limitation; pursue education, training, feedback, or other opportunities for learning and development; manage, direct and monitor one’s own learning and development.;

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• The employee may be regularly required to sit for long periods of time
• Must occasionally lift and/or move up to 10 pounds
• Specific vision abilities are required by this job, including close vision, depth perception, and ability to adjust focus (when required by the americans with disabilities act, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions)

Duties:

• Answer phone calls and schedule appointments based on the patient and Dentist’s availability and needs
• Greet patients and family as they enter and exit the practice
• Record broken appointments and last minute cancellations in the patient’s chart
• Analyze data to determine answers to questions from patients or members of the public
• Maintain patient records
• Utilizing Dentrix Ascend Software
• Accountability, coaching, and development
• Schedule appointments
• Processing Claims and Billing Statements
• Delivering marketing campaigns
• Reviewing accounts receivable and collections
• Interfacing with insurance companies
• Present Treatment Plans and Collect Co-pays
• Maintain and Organize other front office duties as assigned

Education Level:

Highschool diploma or equivalent. 1 years of experience, dental office preferred. Dental practice experience is ideal but not required. A candidate with Dentrix Ascend experience will be given high consideration.

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Retirement plan
• Vision insurance

Healthcare setting:

• Dental office

Medical specialties:

• Pediatrics

Schedule:

• Monday to Friday

Work Location: In person