What are the responsibilities and job description for the Collections Specialist position at BlueStar US?
Company Overview:
BlueStar is a leading global solutions-based distributor of Point-of-Sale, Bar-coding, data collection, radio frequency identification (RFID), and Wireless mobility products. BlueStar works exclusively with Value Added Reseller Partners, providing them with complete solutions at competitive prices. The company brings unequaled expertise to the market, offers award-winning technical support, and is an authorized service center for a growing number of manufacturers.
The Collections Specialist is responsible for managing and maintaining an assigned accounts receivable portfolio, ensuring timely collections of outstanding invoices, and assessing credit risk of potential and existing customers, all while providing excellent customer service.
Essential responsibilities include:
- Accounts Receivable Management
- Follow effective collection strategies
- Analyze client accounts and identify high-risk receivables.
- Monitor customer account details for non-payment, delayed payments and other irregularities.
- Manage assigned account book thru timely collections calls
- Reconcile statements with vendors to ensure accurate record keeping
- Release system held customer orders when necessary
- Maintain a clean AR Aging report for assigned account book
- Calculate monthly finance charges in accordance with credit policy
- Research and resolve payment discrepancies and negotiate payment plans with delinquent accounts.
- Coordination and Collaboration:
- Collaborate with sales teams to resolve disputes and negotiate payment plans.
- Work in coordination with management to handle contentious cases.
- Regularly communicate with management on the status of receivables and collection performance.
- Gather and complete information required for audits
- Participate in various accounting projects
- Reporting and Analysis:
- Analyze client payment trends and propose corrective actions.
- Maintain accurate records of all collection activity and correspondence in the customer database.
- Prepare regular reports and inform management of potential write-offs and bad debt risks.
- Prepare financial analysis as requested.
- Compliance and Regulation:
- Ensure compliance with local and international regulations regarding collections.
- Ensure compliance with company's credit and collection policies and procedures.
- Assist in other areas of the office as needed
Job Requirements:
- 3-5 years of recent, relevant collections experience required, greater length of experience preferred
- Bachelor's or Associates Degree in Accounting, Finance, or Business Administration preferred, but not required
- Proven experience in credit and collections, with a strong understanding of credit laws and regulations.
- Excellent communication, negotiation, and problem-solving skills.
- Ability to work under pressure and manage multiple tasks simultaneously
- Strong organizational skills and attention to detail.
- Ability to work independently and prioritize tasks.
- Proven computer skills including accounting software (Oracle), and Strong Excel skills
- Confirmed team player with good superior and peer relationship skills.
- Successful record of effective customer relations skills.
- Self-motivated, with a proactive attitude towards work and demonstrated belief in continuous improvement
Equal Opportunity Employer/Veterans/Disability.
