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Customer service specialist

BlueWater Federal Solutions
Columbus, OH Full Time
POSTED ON 5/14/2024

Overview :

BlueWater Federal is looking for a Customer Service Specialist to support DISA operations in the Columbus, Ohio area. As a Customer Service Specialist, you will be responsible for initial customer interactions and follow through of service orders.

Responsibilities :

  • Enter the service request details into DISA Storefront (DSF) to initiate a telecommunications request.
  • Perform customer interaction with exceptional service before / after DISA Storefront (DSF) entry.
  • Engage with the customer to provide assistance if the service request is incomplete or requirements are unclear.

Qualifications :

  • Associates degree is preferred.
  • Must have an active Secret clearance or ability to obtain one.
  • 2 years of IT experience, preferably within telecom provisioning.

At BlueWater Federal Solutions, a Tetra Tech company, health and safety play a vital role in our success. BlueWaters employees work together to comply with all applicable health & safety practices and protocols, including health orders and regulations related to COVID-19 that are mandated by local, state and federal authorities.

Last updated : 2024-05-14

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