What are the responsibilities and job description for the Warehouse/Installation Coordinator position at BNSF?
Responsibilities
The Installation Coordinator (IC) coordinates the installation schedule for in-home and business-to-business flooring and window treatment (where applicable) installations. The IC takes the necessary actions to address customer installation concerns with the goal of securing customer satisfaction.
- Coordinate the daily load of subcontractor assignments and job fulfillment obligations.
- Foster strong working relationships with installers and focus on retention efforts.
- Probe and penetrate new installation revenue streams through Change Order management while simultaneously holding steady to existing labor models and arrangements.
- Perform random job-site visits to evaluate subcontractor performance and working conditions.
- Respond to customer concerns and provide excellent customer service during and after installation as necessary.
- Coordinates the performance, development and expectations of independent subcontractors and provide meaningful feedback and coaching.
- Coordinates installation/sales opportunities using practical installation experience, common sense, and integrity.
- Evaluate customer installation concerns before, during and after installation.
- Collaborate with other departments to ensure a successful project completion
Qualifications
- High School Diploma or GED required, Associate’s Degree preferred
- Microsoft Excel, Microsoft Word, and Microsoft Outlook required
- Knowledge of Home Improvement industry is a plus.
- Bilingual fluency in English and Spanish a plus.
- Ability to work as a team with support departments outside of the branch
Benefits
- Employees are eligible for numerous benefits including:
- Quick enrollment into our benefit plans. Eligibility is first of the month following just two weeks of employment.
- A premium 401K Investment Plan, with the company matching your amount invested dollar for dollar up to 4% with no vesting. Find another Company that can beat that!
- Medical Insurance with several plan options and a Health Savings Account to meet you and your family’s health needs.
- Prescription Drug Coverage
- Dental Insurance – Twice a year visits at no cost.
- Vision Insurance with materials coverage
- Flexible Spending Accounts for Medical & Dependent Care
- Wellness Program – A best in class program offering substantial awards payable right on your paycheck
- Basic Life Insurance and AD&D
- Short Term Disability Coverage
- Long Term Disability Coverage
- Employee Assistance Program
- Paid Holidays including Floating Holidays
- Paid Time Off (PTO) that grows with years of service
- Empire Perks – An employee discount purchasing program offering you great savings on the things you want.
Salary : $50,000
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