Associate Infrastructure Operations Analysis (Mainframe)

Bring your ideas. Make history. 

BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the “bank of banks” - 97% of the world’s top banks work with us as we lead and serve our customers into the new era of digital. 

With over 238 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we’re approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about. 

We’re seeking a future team member in the role of Senior Associate, Infrastructure Operations Analyst to join our Global Mainframe Operations team with a Technology Services Group (TSG). This role is located in NJ / PA / TN – HYBRID.

In this role, you’ll make an impact in the following ways: 

• Support the team with SME level of expertise with strong fundamental knowledge on Mainframe operations.
• Responsible for the day-to-day operations of the TSO mainframe computing facilities ensuring high customer availability.
• Monitor system consoles for unusual conditions, analyse failures, determine root causes, develop, and implement actions to fix issues and improve system availability.
• Identify system operational and performance problems. Understand and able to diagnose console messages and WTOR’s.
• Co-ordinate with team of system programmers, production control staff and business application teams.
• Provide Disaster Recovery capabilities to support all production system and application needs to ensure the availability of all deliverables associated with the highest quality of service.Participation in Priority calls / ad hoc calls and with effective communication and technical skills, driving It towards incident closure with effective troubleshooting skills.                                                                            

To be successful in this role, we’re seeking the following: 

• Expertise knowledge on Mainframe Operating Systems. Strong fundamental knowledge on Mainframe console operations concepts. 
• SME level Knowledge on Operational support, Experience in MVS Commands and JES2 Commands. 
• Hands on with Shutdown / IPL procedure and HMC Activities. Knowledge on SYSPLEX environment / Mainframe hardware / CICS, DB2, IMS, VTAM, etc      
• Should be able to drive the initiatives towards automations and process improvements.
• Exhibit talent towards handling of priority issues / calls with external / internal clients for troubleshooting issues, problem solving and possessing excellent communications skills.
• Experience in operations of Service Management tools like Remedy / ServiceNow, monitoring of real time dashboards for infrastructure, file delivery failures, monitoring and handling incident queue etc.
• GDPS knowledge preferred.                                                                                                                          

At BNY Mellon, our inclusive culture speaks for itself. Here’s a few of our awards: 

• Fortune World’s Most Admired Companies & Top 20 for Diversity and Inclusion 
• Bloomberg’s Gender Equality Index (GEI)
• Human Rights Campaign Foundation, 100% score Corporate Equality Index
• Best Places to Work for Disability Inclusion, Disability: IN – 100% score 
• 100 Best Workplaces for Innovators, Fast Company
• CDP’s Climate Change ‘A List’

Our Benefits: 

BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter. 

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

Designs, implements, integrates and supports various mainframe, mid-frame, distributed, web, and PC operating systems and ancillary products. Reviews new/modified file transmission requests. Formulates plans to meet system performance objectives. Analyzes, implements, maintains, and documents system software installed in all environments.Performs software installations and upgrades to operating systems and layered software packages.Analyzes user hardware and software needs and recommends upgrades or new purchases. Installs, configures, and develops middleware utility programs and related distributed system software on multiple mainframe/distributed hardware/software environments. Leads the middleware team in providing more complex on-site and on-call support through analysis and research.Communicates both formally and informally with customers and end users.Reviews new/modified file transmission requests submitted by all internal business partners at BNY Mellon.Contributes to the achievement of related teams' objectivesMODIFIED BASED UPON LOCAL REGULATIONS/REQUIREMENTSBachelor's degree in computer science or a related discipline, or equivalent work experience required4 - 6 years of related infrastructure experience required; experience in the securities or financial services industry is a plus. BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans. Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.

Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.