Global Client Administrator, Australia

Bring your ideas. Make history. 
BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the “bank of banks” - 97% of the world’s top banks work with us as we lead and serve our customers into the new era of digital. 

With over 240 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we’re approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about. 

We’re seeking a future team member for the role of Global Client Administrator to join our Corporate Trust Client Services team. This role is located in Sydney, NSW Australia.

In this role, you’ll make an impact in the following ways: 

• Provides a high level of client service to the firm’s institutional clients.
• Manage moderately complex transactions and processes on a daily basis.
• Assist clients by responding to phone, email and other inquiries regarding company products, services and procedures
• Payment knowledge of the domestic and international payment landscape
• Responds to client questions on BNY Mellon product features and provides more advanced technical assistance.
• Investigates errors in client accounts and statements. Routes issues that cannot be addressed at point of contact to appropriate team, in accordance with documented procedures.
• Reviews daily open items to ensure proper follow-up and closure. 
• Assist junior colleagues in resolving outstanding issues

To be successful in this role, we’re seeking the following: 

• Bachelors degree preferred. 
• High attention to detail 
• Ability to work in a fast-paced working environment
• 1-2 years of total work experience preferred.
• Experience in financial services preferred

At BNY Mellon, our inclusive culture speaks itself. Here’s a few of our awards: 

• Fortune World’s Most Admired Companies & Top 20 for Diversity and Inclusion 
• Bloomberg’s Gender Equality Index (GEI)
• Human Rights Campaign Foundation, 100% score Corporate Equality Index
• Best Places to Work for Disability Inclusion, Disability: IN – 100% score 
• 100 Best Workplaces for Innovators, Fast Company
• CDP’s Climate Change ‘A List’

Our Benefits: 

BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter. 

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.