As of March 01, 2025, the average annual salary for a Customer Retention Manager in the United States is $93,369. Salary.com reports that pay typically ranges from $83,352 to $107,624, with most professionals earning between $74,232 and $120,602.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $107,624 | $8,969 | $2,070 | $52 |
| Average | $93,369 | $7,781 | $1,796 | $45 |
| 25th Percentile | $83,352 | $6,946 | $1,603 | $40 |
An entry-level Customer Retention Manager with less than 1 year of experience earns about $88,491. With 1-2 years of experience, the average salary increases to $88,934. For 2-4 years of experience, the pay typically rises to $90,410. Senior-level professionals with 5-8 years of experience earn around $92,181, and those with over 8 years of experience can expect an average of $95,751.
| Levels | Salary |
|---|---|
| Entry Level Customer Retention Manager | $88,491 |
| Intermediate Level Customer Retention Manager | $88,934 |
| Senior Level Customer Retention Manager | $90,410 |
| Specialist Level Customer Retention Manager | $92,181 |
| Expert Level Customer Retention Manager | $95,751 |
| Entry Level | 5% |
| Mid Level | 5% |
| Senior Level | 3% |
| Top Level | 1% |
| Experienced | 3% |
Salaries in the United States differ widely between states due to factors like cost of living, local economies, and industry presence.
What Am I Worth?
Salaries in the United States can vary greatly between cities due to factors like cost of living, local economies, and industry presence.
As of March 01, 2025, our research reveals a significant shift in Customer Retention Manager compensation over the past six years. For example, the median salary increased from $96,978 in 2023 to approximately $96,888 in 2024. (For a detailed analysis of Customer Retention Manager salary trends, click here.)
Key factors like location, experience, industry demand, and economic growth significantly influence salary variations, making them important to consider.
Salary.com job board provides millions of Customer Retention Manager information for you to search for. Click on search button below to see Customer Retention Manager job openings or enter a new job title here.
Here are companies hiring for Customer Retention Manager and their salaries, click below for more details.
| Core Compensation | ||||
| Core Compensation | Median | % of Total | ||
| Base Salary | $93,369 | 63.4% | ||
| Bonus | $12,164 | 8.3% | ||
| Value of Benefits | ||||
| Core Compensation | Median | % of Total | ||
| Social Security | $8,073 | 5.5% | ||
| 401K/403B | $4,432 | 3.0% | ||
| Disability | $2,111 | 1.4% | ||
| Healthcare | $8,352 | 5.7% | ||
| Pension | $5,699 | 3.9% | ||
| Time Off | $12,989 | 8.8% | ||
| Total Compensation | $147,189 | 100% | ||
| Degree Level | % of user with this level of education |
|---|---|
| Bachelors | 50.0% |
| Masters | 50.0% |
What Am I Worth?
The average annual salary of Customer Retention Manager is $93,369. In case you are finding an easy salary calculator, the average hourly pay of Customer Retention Manager is $45; the average weekly pay of Customer Retention Manager is $1,796; the average monthly pay of Customer Retention Manager is $7,781.
A Customer Retention Manager's earning potential can vary widely depending on several factors, including location, industry, experience, education, and the specific employer. According to the latest salary data by Salary.com, a Customer Retention Manager earns the most in San Jose, CA, where the annual salary of a Customer Retention Manager is $117,178.
The highest pay for Customer Retention Manager is $120,602.
The lowest pay for Customer Retention Manager is $74,232.
Customer Retention Manager manages all customer retention activities. Takes initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information. Being a Customer Retention Manager maintains industry relationships and develops budgets and controls costs. Responsible for leading a team of retention members. Additionally, Customer Retention Manager requires a bachelor's degree in area of specialty. Typically reports to a head of a unit/department. The Customer Retention Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Retention Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes.
Specify the abilities and skills that a person needs in order to carry out the specified job duties. Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Products and Services: Knowledge of the full array of our organization's products and services including those that are created for internal customers; insight into the differentiating factors that distinguish them from those of competitors.
Inside Sales: Selling products or services remotely via phone, email, and other digital channels.
Account Management: An Account Manager has the role of managing sales and relationships with particular customers. An Account Manager maintains existing relationships with clients so that the business they work for is continously successful.
Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.
We offer detailed salary information across multiple percentiles for your reference. (Click here to learn Why the Salary Midpoint Formula Is Crucial for Achieving Pay Equity.)
With the most extensive online, real-time compensation data available, Salary.com helps you pinpoint your exact pay target.
