How much does a Customer Retention Manager make in the United States? The average Customer Retention Manager salary in the United States is $87,393 as of August 27, 2021, but the range typically falls between $78,232 and $97,587. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Customer Retention Manager manages all customer retention activities. Takes initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information. Being a Customer Retention Manager maintains industry relationships and develops budgets and controls costs. Responsible for leading a team of retention members. Additionally, Customer Retention Manager requires a bachelor's degree in area of specialty. Typically reports to a head of a unit/department. The Customer Retention Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Retention Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2021 Salary.com)... View full job description
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CEL SCI CORP
Fiscal Year Ended in 2020
What does a Customer Retention Manager do?
Customer Retention Manager in Albany, NY
Execute the sales strategies for Public Sector Services throughout territory to meet the profitability and production objectives for the territory.
March 18, 2021
Develop, analyze and share competitive market place information to identify and create a competitive sales advantage for Public Sector Services.
March 25, 2021
Provide ongoing customer service delivery and problem resolution to agents/brokers who write public sector business within the territory.
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These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Retention Manager in the United States. The base salary for Customer Retention Manager ranges from $78,232 to $97,587 with the average base salary of $87,393. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $82,523 to $119,309 with the average total cash compensation of $94,500.