How much does a Customer Retention Manager make in the United States? The average Customer Retention Manager salary in the United States is $85,528 as of August 27, 2020, but the range typically falls between $76,566 and $95,507. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

Epidemic Outbreak – Will I Lose My Job or Get a Decrease in Salary?

25% $76,566 10% $68,406 90% $104,593 75% $95,507 $85,528 50%(Median)
Change Search Criteria

Job Description for Customer Retention Manager

Customer Retention Manager manages all customer retention activities. Takes initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information. Being a Customer Retention Manager maintains industry relationships and develops budgets and controls costs. Responsible for leading a team of retention members. Additionally, Customer Retention Manager requires a bachelor's degree in area of specialty. Typically reports to a head of a unit/department. The Customer Retention Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Retention Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2020 Salary.com)... View full job description

See user submitted job responsibilities for Customer Retention Manager.

Job Openings for Customer Retention Manager
Those that have already made the climb...
Patricia B. Prichep, Senior Vice President of Operations and Secretary
CEL-SCI Corporation engages in the research and development of immunotherapy for the treatment of cancer and other diseases. The company's lead investigational immunotherapy is Multikine, which is under phase III clinical trial for the treatment of primary head and neck cancer. Its Ligand Epitope Antigen Presentation S... More
Fiscal Year Ended in 2019
Not the job you're looking for? Search more salaries here:

Are you an HR manager or compensation specialist?

Salary.com's CompAnalyst platform offers:

  • Detailed skills and competency reports for specific positions
  • Job and employee pricing reports
  • Compensation data tools, salary structures, surveys and benchmarks.
Learn about CompAnalyst
City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
-2.6%
City, State Chicago, IL Compared to national average
+ 6.1%
City, State Boston, MA Compared to national average
+ 12.7%
City, State New York, NY Compared to national average
+ 20.3%
City, State Dallas, TX Compared to national average
-0.7%

Take just three simple steps below to generate your own personalized salary report

Step 1 of 3

Understand the total compensation opportunity for a Customer Retention Manager, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
76566
95507
85528

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
80766
116765
92490
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Retention Manager in the United States. The base salary for Customer Retention Manager ranges from $76,566 to $95,507 with the average base salary of $85,528. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $80,766 to $116,765 with the average total cash compensation of $92,490.
Step 2 of 3

Discover how your pay is adjusted for skills, experience, and other factors

How much should you be paid?

For a real-time salary target, tell us more about your role in the four categories below.

76566
95507

 

Step 3 of 3

How much should you be paid?

View the Cost of Living in Major Cities

Skills associated with Customer Retention Manager: Client Administration, Customer Service Metrics, Customer Retention, Customer Complaint Escalation ...More

Salary estimation for Customer Retention Manager at companies like : AXIM BIOTECHNOLOGIES, INC., CEL SCI CORP, MANNATECH INC

Jobs with a similar salary range to Customer Retention Manager : Manager, Procurement