As of April 01, 2026, the average salary for a Customer Retention Manager in the United States is $92,204 per year, which breaks down to an hourly rate of $44.
However, a Customer Retention Manager's salary can vary significantly. Here’s a look at the typical salary range:
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A Customer Retention Manager's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location, education and company size can directly affect your earning potential.
Experience is a primary driver of a Customer Retention Manager's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:
| Job Role | Years of Experience | Average Salary |
|---|---|---|
| Executive Response Specialist | 2-4 years | $53,505 |
| Executive Response Manager | 4-7 years | $98,895 |
| Customer Retention Supervisor | 7+ years | $64,525 |
| Customer Retention Manager | 7+ years | $92,204 |
What Am I Worth?
Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Customer Retention Managers. For example, consider the average annual salaries in these key locations:
Demanded Skills for the Role:
| Skills | Demand Percentage |
|---|---|
| Products and Services | 7.52% |
| Workday | 3.68% |
| Retail Management | 1.47% |
| Skill | Salary | Salary % Increase |
|---|---|---|
|
Cash Management
|
$117,099 |
27%
|
|
Authenticity
|
$107,879 |
17%
|
|
Team Operations
|
$102,346 |
11%
|
|
Collaboration
|
$100,502 |
9%
|
|
CRM
|
$98,658 |
7%
|
|
Consulting
|
$97,736 |
6%
|
Your level of education can impact your salary potential. While many Customer Retention Managers enter the field with a No Diploma degree, higher education can lead to more specialized and higher-paying roles.
According to our 100% employer-reported salary data, the median salary for a Customer Retention Manager with a No Diploma is between $85,392 and $91,148).
Customer Retention Manager Salaries by Degree Level
| Degree Level | % of user with this level of education |
|---|---|
| No Diploma | 50.0% |
| High School | 50.0% |
| Associates | 0.0% |
| Bachelors | 50.0% |
| Masters | 50.0% |
| Doctorate | 0.0% |
Understanding how a Customer Retention Manager's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.
Last Updated on April 01, 2026Salaries for a Customer Retention Manager can change over time, reflecting shifts in market demand and the overall economy. The median salary decreased from $96,978 in 2023 to around $95,697 in 2025, reflecting changes in demand, location, experience, and the wider economy. For a detailed analysis of Customer Retention Manager salary trends, .
| Year | Average Annual Salary |
|---|---|
| 2022 |
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|
| 2023 | $96,978 |
| 2024 | $96,888 |
| 2025 | $95,697 |
| 2026 |
View More
|
| 2027 |
View More
|
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A Customer Retention Manager's earning potential can vary widely depending on several factors, including location, industry, experience, education, and the specific employer. According to the latest salary data by Salary.com, a Customer Retention Manager earns the most in San Jose, CA, where the annual salary of a Customer Retention Manager is $116,297.
The highest pay for Customer Retention Manager is $109,618.
The lowest pay for Customer Retention Manager is $82,520.
Manages all customer retention activities. Takes initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information. Maintains industry relationships and develops budgets and controls costs. Responsible for leading a team of retention members. Requires a bachelor's degree in area of specialty. Typically reports to a head of a unit/department. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes.
Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.
We offer detailed salary information across multiple percentiles for your reference. (Click here to learn Why the Salary Midpoint Formula Is Crucial for Achieving Pay Equity.)
With the most extensive online, real-time compensation data available, Salary.com helps you pinpoint your exact pay target.
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