How much does a Customer Retention Manager make in the United States? The average Customer Retention Manager salary in the United States is $90,691 as of August 27, 2023, but the range typically falls between $82,075 and $104,402. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, helps you determine your exact pay target. 

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Based on HR-reported data: a national average with a geographic differential
Customer Retention Manager Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Customer Retention Manager Salary $74,229 US August 27, 2023
25th Percentile Customer Retention Manager Salary $82,075 US August 27, 2023
50th Percentile Customer Retention Manager Salary $90,691 US August 27, 2023
75th Percentile Customer Retention Manager Salary $104,402 US August 27, 2023
90th Percentile Customer Retention Manager Salary $116,885 US August 27, 2023
25% $82,075 10% $74,229 90% $116,885 75% $104,402 $90,691 50%(Median) Didn’t find job title? Click
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Check out Customer Retention Manager jobs in Ashburn, Virginia

Landscape Account Manager

BrightView Landscape Services - Chantilly, VA

Account Manager

Sourced. - Chesapeake, VA

Job Description for Customer Retention Manager

Customer Retention Manager manages all customer retention activities. Takes initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information. Being a Customer Retention Manager maintains industry relationships and develops budgets and controls costs. Responsible for leading a team of retention members. Additionally, Customer Retention Manager requires a bachelor's degree in area of specialty. Typically reports to a head of a unit/department. The Customer Retention Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Retention Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2023 View full job description

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Job Openings for Customer Retention Manager
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Patricia B. Prichep, Senior Vice President of Operations and Corporate Secretary
CEL-SCI Corporation engages in the research and development of immunotherapy for the treatment of cancer and other diseases. The company's lead investigational immunotherapy is Multikine, which is under phase III clinical trial for the treatment of primary head and neck cancer. Its Ligand Epitope Antigen Presentation S... More
Fiscal Year Ended in 2022
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City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
City, State Chicago, IL Compared to national average
+ 5.5%
City, State Boston, MA Compared to national average
+ 12.7%
City, State New York, NY Compared to national average
+ 17.5%
City, State Dallas, TX Compared to national average

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These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Retention Manager in the United States. The base salary for Customer Retention Manager ranges from $82,075 to $104,402 with the average base salary of $90,691. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $88,748 to $117,923 with the average total cash compensation of $103,829.
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Skills associated with Customer Retention Manager: Escalation Management, Customer Retention, Customer Lifecycle Management, Customer Engagement ...More

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