What are the responsibilities and job description for the SERVICE ADVISOR position at Bob Johnson Auto Group?
The Bob Johnson Automotive Group provides a rare blend of outstanding leadership and a culture that is distinctively customer service-oriented. We offer you a professional working environment with continuous training and performance excellence as a team member of one of the most successful auto groups in New York
Summary: We are looking for a personable service advisor to act as the liaison between our customers and service technicians. The service advisor's responsibilities include greeting customers, listening to requests, scheduling appointments, estimating costs, writing effective repair orders, and documenting technicians notes and the work they performed. The service advisor will ensure customer service by working with customers to determine their vehicle issues and problems, determining the repair timeline, and working with technicians to convey the customers' concerns with accurate repair descriptions.
If you would like to be part of our award-winning team at Bob Johnson Auto Group, apply here!
Duties and Responsibilities of a Service advisor - (other duties and responsibilities may be assigned);
1. Clock in on time according to your schedule.
2. Greets all customers entering the service area with a friendly, upbeat attitude, answers their questions, and directs them to the appropriate person or location.
3. Controls service traffic flow and parking.
4. Advises customers about necessary service for routine maintenance.
5. Maintains a clean and safe service drive area, free of dirt, water, leaves, snow, etc.
6. Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs.
7. Makes key tags for vehicles.
8. Prepares a repair order showing time, cost and labor estimates for service.
9. Writes a brief description of the customer's concern on the repair order to help the technician locate the problem.
10. Explains the work performed and the repair order charges to the customer.
11. Handles customer complaints
12. Schedules service appointments.
13. Refers to service history, inspects vehicle, and recommends additional needed service.
14. Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
15. Provides a complete and accurate written cost estimate for labor and parts.
16. Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
17. Reviews repair orders to ensure that work is completed, and additional work and authorization is noted. Closes repair order as appropriate.
18. Maintains high customer satisfaction standards.
19. Handles telephone inquiries regarding appointments, work in process, and any other customer inquiries.
20. Maintains a professional appearance.
