Customer Account Services Solutions Analyst
Job Posting for Customer Account Services Solutions Analyst at Bob Jones University
POSITION SUMMARY: Do you enjoy problem solving and helping others? The BJU Press Customer Account Services is a team that is mission focused and provides a pleasant work environment. The Customer Account Services Analyst will primarily assist our customers with managing orders. There is opportunity for cross-training and working on projects with the entire Business Office Team. After successful onboarding, an employee in this position may apply for a hybrid work schedule.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Answer inbound calls and make outbound calls related to orders.
- Provide resolutions to customer inquiries regarding exchanges, returns, issues with orders
- Communicate effectively with customers and sales team.
- Assist in productivity improvement.
- Be flexible to change tasks as needed.
- Cross-train to assist other team members.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
- Ability to think through resolutions quickly based on company policies
- Answer inbound calls and make outbound calls with a friendly demeanor
- Ability to remain calm while listening to customer
- Excellent verbal and written skills.
- Ability to adapt to changes
- Organizational skills and accuracy.
- Self motivated, intuitive thinker with ability to work independently or in a team
- Good computer skills, ability to learn cloud-based software programs
- Experience using Teams/D365 preferred but can train
- Microsoft Office
#LI-Onsite
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Job openings at Bob Jones University
Greenville, SC
Full Time
Greenville, SC
Full Time
Greenville, SC
Full Time
Greenville, SC
Full Time
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