Customer Account Services Solutions Analyst
Job Posting for Customer Account Services Solutions Analyst at BJU Press
POSITION SUMMARY: Do you enjoy problem solving and helping others? The BJU Press Customer Account Services is a team that is mission focused and provides a pleasant work environment. The Customer Account Services Analyst will primarily assist our customers with managing orders. There is opportunity for cross-training and working on projects with the entire Business Office Team. After successful onboarding, an employee in this position may apply for a hybrid work schedule.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Answer inbound calls and make outbound calls related to orders.
- Provide resolutions to customer inquiries regarding exchanges, returns, issues with orders
- Communicate effectively with customers and sales team.
- Assist in productivity improvement.
- Be flexible to change tasks as needed.
- Cross-train to assist other team members.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
- Ability to think through resolutions quickly based on company policies
- Answer inbound calls and make outbound calls with a friendly demeanor
- Ability to remain calm while listening to customer
- Excellent verbal and written skills.
- Ability to adapt to changes
- Organizational skills and accuracy.
- Self motivated, intuitive thinker with ability to work independently or in a team
- Good computer skills, ability to learn cloud-based software programs
- Experience using Teams/D365 preferred but can train
- Microsoft Office
Sign up to receive alerts about other jobs that are on the Customer Account Services Solutions Analyst career path.
Click the checkbox next to the jobs that you are interested in.
Sign up to receive alerts about other jobs with skills like those required for the Customer Account Services Solutions Analyst.
Click the checkbox next to the jobs that you are interested in.
-
Account Management Skill
-
Income Estimation: $107,221 - $165,656
-
Income Estimation: $110,687 - $170,528
-
-
Cold Calling Skill
-
Income Estimation: $88,450 - $241,560
-
Income Estimation: $125,078 - $180,054
-
Job openings at BJU Press
Greenville, SC
Full Time
Greenville, SC
Full Time
Greenville, SC
Full Time
Greenville, SC
Part Time
Not the job you're looking for? Here are some other Customer Account Services Solutions Analyst jobs in the Greenville, SC area that may be a better fit.
We don't have any other Customer Account Services Solutions Analyst jobs in the Greenville, SC area right now.
Customer Account Services Solutions Analyst
Bob Jones University, Greenville, SC
Ahold Delhaize USA, Mauldin, SC