What are the responsibilities and job description for the Service Manager (E) position at Bobcat - Gateway Dealer Network?
We take pride in our culture and strive to make Bobcat - GDN a place where people want to work, achieve excellence, remain curious and humble, and build lifelong relationships.
Service Manager
Bobcat is looking for a talented Service Manager to assign and direct all work performed within the service department. The successful candidate will have a hands-on approach and will be committed to implementing strategies that increase the productivity of the service department and elevating the customer experience.
Salary Plus Bonus
Monday -Friday
Great Benefits!
Essential Job Functions
Work Environment/Physical Demands
We are always on the lookout for people who bring fresh perspective and life experiences to our team.
Service Manager
Bobcat is looking for a talented Service Manager to assign and direct all work performed within the service department. The successful candidate will have a hands-on approach and will be committed to implementing strategies that increase the productivity of the service department and elevating the customer experience.
Salary Plus Bonus
Monday -Friday
Great Benefits!
Essential Job Functions
- Developing and maintaining high levels of customer satisfaction; including listening effectively to customer’s concerns and resolving any conflicts with customers (both internally and externally)
- Keep accurate safety records, document service actions, lead discussions, and conduct meetings.
- Recruit, train, and supervise Service Advisors and a team of Technicians. Weekly review of technician efficiencies, annual performance reviews, and handling disciplinary actions are included in the role.
- Direct and maintain the daily operations of the service department, focusing on expenses and profitability of the service department. Collaborate with company management to support and implement growth strategies
- Other tasks as assigned by management.
- Minimum of two years’ successful management experience, within the construction industry preferred.
- Sufficient knowledge of modern management techniques and best practices.
- Excellent organizational skills.
- Results driven and customer focused.
- High school diploma or equivalent.
Work Environment/Physical Demands
- Many working hours are spent sitting down and working on a computer but managing by walking around is a must.
- Time will also be spent with the Service Advisors discussing technicians’ times and quotes.
- Some areas of the workplace may be hazardous and/or dirty; proper safety protective gear should be worn as needed.
- Answering the phone and speaking with customers and employees.
- The noise level in the work environment is usually moderate but is right off the shop floor so can occasionally be loud.
- Health, Dental, Vision, Life & Disability Policies
- Employee Discounts
- 401K Plan with Company Match
- Flexible Spending Account
- Paid Holidays & Vacation
- Training & Advancement Opportunities
We are always on the lookout for people who bring fresh perspective and life experiences to our team.
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