E-Commerce Lead

Who is NeoMetal/Norsco Attachments?

NeoMetal is the manufacturer of the original threadless body jewelry, used and loved by professional piercers around the world. All our jewelry is precision machined in the US out of solid implant-grade titanium and features only the highest quality cubic zirconia and other synthetic gems. We aim to empower our clients, and their customers, to be fiercely themselves, armed with the knowledge that they invested in quality. At the core of our brand is a deep respect and appreciation for the piercing industry. Piercers are not just our customers; they are our inspiration. 

At NeoMetal we’re not afraid to do things our own way, to be a little bit nerdy, and to have fun. Innovation and unique solutions drive us forward, and the piercing industry is our guide. It is our mission to manufacture the highest quality threadless jewelry on the market while remaining focused on accessibility, best in class pricing, and fast shipping times. We’ve come a long way since our founding in 1997 and we are delighted and honored that a small family business, that started in a tiny room, has had such a lasting impact on an industry with similar roots.

Let’s talk about the role!

This is a proactive position in a rapidly growing business with a high energy team.  This role requires an “all hands-on deck” approach to realizing the full potential of people, brands and capabilities.

The eCommerce Lead is both business-minded and technically savvy. The role is responsible for collaborating cross-functionally to manage and direct all aspects of the ecommerce business. This includes business planning, content execution, promotional campaigns and website design, customer service, analytics, and web technologies. The eCommerce Manager will monitor performance analytics and take ownership of product performance.

Responsibilities:

• Orchestrate all aspects of a strategic ecommerce plan.
• Develop and oversee the effective planning, QA and execution of content across websites and online marketing campaigns to ensure efficiency, accuracy and timeliness of all web content publishing.
• Oversee the ecommerce websites, US and EU. Manage the overall user experience, including site navigation, content development, checkout funnel and promotional campaigns.
• Combine existing expertise in sales, marketing, technology and management to deliver a superior brand and shopping experience for all customers.
• Direct integrated campaigns that will deliver an increase in conversion rates, overall order size and managing margin performance across a variety of product lines.
• Provide thought-provoking leadership, innovation, and process optimization initiatives such as implementing leading edge ecommerce software, and other industry best practices.
• Perform other duties as assigned.

Skills for Success:

Seasoned professional in the digital retailing market.

Knowledge of eCommerce technologies and tactics, especially Shopify, Google Analytics, A/B Testing.

Able to interpret data and draw conclusions to implement new ecommerce strategies.

Develop, execute, and maintain digital commerce brand strategies by leveraging site data, successful delivery of business value, near and mid-term growth for the brand.

Able to work well under pressure, manage and prioritize a multitude of tasks.

Key Performance Indicators (KPI’s):

Goals setting and performance measurement

Generate and implement new sales and marketing initiatives to increase eCommerce sales and profitability

Demonstrate strong business judgment and decision-making skills; ability to identify, prioritize, and articulate highest impact initiatives

Identify new areas of eCommerce opportunity beyond current organizational thinking

• Collaboration

Serve as a liaison and primary point of contact within the eCommerce organization for cross functional partners acting as a project manager to evaluate, prioritize, develop, manage, implement, and test eCommerce initiatives

Partner with key cross-functional teams to ensure all relevant organizational goals and implications are factored into eCommerce projects

Manage all aspects of web analytics related to eCommerce and communicate relevant information to team members, executive leadership, and cross-functional partners

Qualifications:

• BA in Business Administration, Marketing, Computer Science or a related discipline
• e-Commerce: 5 years; marketing: 3 years (Preferred)
• Proven leadership of eCommerce projects, managing people
• Experience with B2C or B2B eCommerce
• Extensive knowledge of e-commerce technology and analytics

What’s in it for you:

We are constantly adapting to provide our employees with an optimal workplace. We believe that your work should be engaging and rewarding. Below are just a few of the benefits to our employees:  

• Medical, dental and vision offerings 
• Company paid Short-term& Long-term Disability
• 401K match 
• Paid time off in addition to paid holidays  
• Wellness Program
• Incentive Programs
• Employee Referral Program
• Bright Ideas Program

Other things to know about the job:

• Location: Bremerton, WAA
• Reports to: EVP/Founder

We just have one question. Do you have what it takes?

At NeoMetal/Norsco we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and the community we serve. BAA is proud to be an equal opportunity employer.  We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.