Administrative Assistant - Physical Therapy Office

Position Overview: The Administrative Assistant plays a crucial role in overseeing the daily operations and administrative functions of a medical office or healthcare facility. They are responsible for ensuring smooth operations, coordinating patient care, and maintaining compliance with relevant regulations and policies. The role requires a combination of strong organizational, leadership, and communication skills.

You will work closely with the Office Manager and the Practice Owner and report to the Office Manager.

Key Responsibilities:

1. Administrative Management:
   • Oversee the overall administrative operations of the office, including scheduling, billing, medical records management, and inventory control.
2. Staff Management:
   • Supervise administrative staff, including front office receptionist.
   • Provide guidance to the staff, fostering a positive work environment and promoting professional growth.
   • Schedule and coordinate staff shifts to ensure adequate coverage for patient care and administrative tasks.
3. Patient Care Coordination:
   • Ensure excellent patient service by maintaining effective communication channels with patients, addressing their concerns, and resolving any issues.
   • Oversee the appointment scheduling process, patient registration, and check-in/check-out procedures.
   • Collaborate with healthcare providers to optimize patient care delivery and facilitate the coordination of services, referrals, and follow-up appointments.
4. Regulatory Compliance:
   • Stay updated with relevant healthcare regulations, including HIPAA, OSHA, and other legal requirements, and ensure compliance throughout the medical office.
   • Implement and enforce privacy and security measures to protect patient information and maintain confidentiality.
   • Conduct regular audits and reviews to assess compliance and identify areas for improvement.
5. Facility and Equipment Management:
   
   • Collaborate with facility management to maintain a clean, safe, and organized environment.
6. Medical Insurance Verification and Authorization:
   • Verify insurance eligibility and coverage for patients, obtaining necessary authorizations for procedures or treatments.

Qualifications and Skills:

• Bachelor's degree in healthcare administration, business management, or a related field (preferred).
• Proven experience in medical office management or healthcare administration.
• Strong knowledge of healthcare regulations, insurance processes, and medical billing/coding.
• Excellent organizational, leadership, and communication skills.
• Proficiency in using electronic health record (EHR) systems and other office software.
• Ability to multitask, prioritize, and manage time effectively.
• Exceptional interpersonal skills with the ability to interact with diverse individuals, including patients, staff, and healthcare providers.

** We will train and mentor the right candidate **

Benefits include Paid time off, Holiday Pay, 401K, Health and Dental Insurance, and HSA.

Hours - 11 am to 7 pm - Monday to Friday