As a Customer Service Representative 2 (CSR2) in the Admissions and New Student Programs Office, you will have the opportunity and responsibility to be the front-line contact for individuals, groups, and families who visit, call, or email the office. While this will require you to have good oral and written communication skills, it also means you will get to interact with people from all across the country, the local community, and the university. Once trained, you will need to be able to accurately and professionally answer questions regarding the Boise State admissions process, campus visits, orientation, and general university information. This means you will become an expert in all things Boise State. You will work on a close-knit team, including two customer service representatives, a manager, and a student customer service specialist. As a CSR2, you will supervise the customer service team’s student customer service specialist. Additionally, you will learn and use a variety of different systems as you assist in the processing of admission fees, transcripts, and other documents provided to the department. You will assist in the intake of mail and will take the lead on sorting and scanning the physical documents received. To do this important work, you will be required to work 100% of the time on campus.
As a Customer Service Representative 2, you'll become an integral part of the Admissions and New Student Programs team at Boise State University, which comprises three key areas: New Student Programs, Recruitment and Campus Visits, and Operations and Customer Service. Our department is dedicated to the recruitment, admission, and smooth onboarding of undergraduate students. While this role is a member of the Operations and Customer Service team, you'll collaborate closely with all teams within the department and have the opportunity to engage with various stakeholders across campus, as well as interact with students and families from across the country. We are proud of the fact that our department, the university, and the local valley are filled with professionals and leaders who used the knowledge, relationships, and skills gained as members of our customer service team to advance in their careers and to better themselves and others. At the forefront of welcoming new students, we take pride in representing Boise State University and hope that you will seek to join our dedicated and supportive work family.
Applies skills and job knowledge in area of specialization; may adapt procedures, operations, techniques, tools, materials, and/or equipment to meet needs of area of specialization; may work on non-routine tasks; resolves issues/makes working decisions within area of specialization or responsibility with minimal supervision.
60% of Time - Customer Service:
15% of Time – Applicant Material Processing:
10% of Time – Incoming/Outgoing Mail Management:
10% of Time – Supervision:
5% of Time – Other Responsibilities:
Some knowledge of: interviewing methods.
Experience: interpreting, explaining, and applying regulations, laws or complex policies to carry out assignments; accessing data using a computerized system; independently handling complaints and upset individuals in a business setting; conducting sensitive fact-finding interviews.
Preferred Qualifications:
$15.96/hour. Boise State University is committed to offering a benefits package that provides health and financial protection plans as well as resources to promote health and well-being. Our program provides flexibility so you can choose the benefits that are right for you and your family. Learn more about our benefit options at https://www.boisestate.edu/hrs/benefits/.
Please submit a cover letter indicating your interest and qualifications for this position, a resume detailing your employment history, and three (3) professional references, including at least one current or former direct supervisor.
Advertised: April 30, 2024 Mountain Daylight Time
Applications close: May 14, 2024 11:55 PM Mountain Daylight Time
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