The Head Teller is responsible for overseeing the daily operations of the teller line and ensuring that all transactions are processed accurately and efficiently. They will also be responsible for supervising and training tellers, as well as providing excellent customer service to all bank customers.
Key Responsibilities
Oversee the daily operations of the teller line
Ensure that all transactions are processed accurately and efficiently
Supervise and train tellers
Provide excellent customer service to all bank customers
Assist with opening and closing procedures
Balance the vault and ATM
Handle customer complaints and resolve issues
Ensure compliance with all bank policies and procedures
Qualifications
High school diploma or equivalent
Previous experience as a teller or in a related field
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