What are the responsibilities and job description for the Customer Service Assistant Manager position at Bonfe?
Customer Service Assistant Manager
Full Time – Hours (11:30am – 8:00pm) - $55-60k BOE
Responsibilities and Qualifications
As an experienced Customer Service Assistant Manager, you will be responsible for direct interaction with the Call Center Manager, Customer Service Assistant Manager, and Dispatch Manager. You will work closely with the other Customer Service Assistant Manager to lead a team that handles inbound and outbound customer service calls, delivering customer-centered results, while creating a positive customer experience. You must be a self-starter who is able to work independently, maintain a positive work atmosphere, and effectively communicate with our customers. You must have a strong desire to help others grow personally and professionally as well as yourself.
Desired Skills
- Strong verbal and written communication skills
- Time management skills
- Experience with common office hardware and software (Microsoft Office products)
- Dependable
- Team player
- Ability to work independently.
- Ability to multitask and support a growing, family-oriented business.
- Team player
- High school diploma required.
- Strong desire to want to learn
Desired Experience
- Previous customer service management or supervisory experience (preferred)
- Previous experience in a call center environment (preferred)
- Previous customer service experience (required)
Benefits
- Competitive wages
- Health and Wellness benefits
- Paid time off
- 401K with company match
- Paid training and career development opportunities
- And more!
Salary : $55 - $0
