Logistics Customer Care Representative

We look for someone who:

• Is Service Centric: We look for service minded people with business maturity that understand the value of excellent customer service.
• Has a Growth Mindset: Driven to own your individual learning and development and utilizing company resources and its people. We love to promote from within, when applicable.
• Impactful: Thinks two steps ahead to ensure the work we do will bring solutions and make positive impact internally and externally.
• Will be a Culture Champion: Accountable. Respectful. Trustworthy. . These are all core to who we are, how we treat one another, and operate.

Company Overview: We are committed to providing first class logistics services. Our unique culture is driven by a hardworking environment full of talented people solving problems together. We embrace cross-team collaboration, continuous learning, growth, and development.

Job description

Below is the overview of a Logistics Customer Care Representative (LCCR) position with a logistics focus we are seeking to fulfill in our Operations Department.

Shift Time: * 10AM to 7PM (M – F) / Full-Time

Reports to: Operations Manager

* Note: General schedule is as noted above but candidate may be asked to open/close the facility on days other team members are out of office. This flexibility is a requirement for the position.

Position Overview: The LCCR is a multi-functional position that requires critical thinking and process resolution. A key element of this position is the cultivation and maintenance of partnerships within Bonnie Speed, to its customers, and the Independent Contractor Driver Pool. It will be essential for the LCCR to identify and know the top twenty customers. Responsibilities includes, but is not limited to:

• Answering customer/driver calls timely and efficiently.
• Utilizing dispatch software to dispatch orders to drivers. Assigns transports to drivers based on availability, logistics, and previously scheduled transports.
• Collaboration with internal personnel, external partners, and independent contractors.
• Manage timely input, dispatch, pick up, and delivery of every order while focusing on client’s needs and service excellence standards for customer satisfaction.
• Troubleshoot all shipment/client problems, resolve, document and report all service failures.

Functions: Customer Care, Dispatching, and Administrative

Requirements:

• High School diploma, some college preferred
• 2 Years of experience in trucking industry, brokerage, sales/service, or dispatching
• Excellent PC & MS Office skills
• Type 40 WPM
• Ability to multi-task, prioritize and manage time effectively
• Courteous and professional
• EXCELLENT, EXCELLENT, EXCELLENT listening skills
• Ability to manage customer conflict while under pressure in a challenging environment
• Organizational skills are a prerequisite
• Can work independently and in a team environment
• STRONG, STRONG, STRONG attention to detail and follow up skills
• Team player

Bonnie Speed Offers

• PTO Time After 90 Days
• Medical, Dental, Vision, 401k
• Annual Profit Sharing
• Birthday Celebration
• Work Anniversary Acknowledgement Program
• Incentive Program

Job Type: Full-time

Pay: $17.50-$18.23 per hour

Job Type: Full-time

Pay: $17.50 - $18.23 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 2 years (Required)
• Dispatching: 1 year (Preferred)

Work Location: One location